Mobile Associate, Retail Sales
Company: T-Mobile
Location: Westminster
Posted on: January 27, 2023
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Job Description:
Be unstoppable with usT-Mobile is synonymous with innovation-and
you could be part of the team that disrupted an entire industry We
reinvented customer service, brought real 5G to the nation, and now
we're shaping the future of technology in wireless and beyond. Our
work is as exciting as it is rewarding, so consider the career
opportunity below as your invitation to grow with us, make big
things happen with us, above all, #BEYOU with us. Together, we
won't stopJob OverviewMobile Associates (MA) work as a member of a
Retail Team of Experts to bring the T-Mobile brand to life. They're
brand ambassadors who build energy and excitement around our
products and services. They are passionate about the connected
world and thrive in a fast-paced environment, where technology
innovations, customer needs, and the Retail experience are
continuously evolving. They immerse themselves in significant
connections with our customers, and their ability to build new and
deepen existing relationships is unmatched across the wireless
industry. They continuously work to build expertise in uncovering
our customers' needs and have a passion to educate, demonstrate and
recommend device and service solutions. This role is a learning
role, where new associates are working with their team and
proactively building skills and proficiencies, in preparation for
the next level up as a Mobile Expert. As a Mobile Associate, you
will be required to successfully complete new employee training.Job
Responsibilities:Builds proficiency related to serving and selling
to our customers, while providing a world-class customer experience
and building loyalty by: Helping customers pick up right where they
left off in their shopping journey, whether online, through
Customer Care or in-store. Exploring individual needs and providing
hands-on demonstrations of the latest and greatest technology
in-store. Side-by-side selling to find personalized solutions
beyond the bare-bones device and service plan that keep our
customers connected to the people and lifestyle they love,
including anything from unique accessories cutting-edge IoT
devices. Approaching service and sales needs with composure,
integrity and compassion.Becomes skilled with and consistently uses
digital tools in interactions and onboarding to actively
demonstrate: How our ever-expanding coverage stacks up in our
customer's neighborhood, providing them with a lightning fast LTE
network Why T-Mobile plans and services will let our customers live
unlimited, feel the love, stay connected and go further. Completes
training on T-Mobile in-store experience, new skills and processes,
knowledge of systems and reference resources. Makes the most of
their time on shift, consistently seeking out information between
customers, learning about innovations in wireless and
technology.Establishes relationships with and partners with
T-Mobile employees across channels, including business and customer
service to: Collectively own the customer experience and resolve
issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads. Support
team initiatives and create an inclusive environmentEducation:High
School Diploma/GED (Required)Work Experience:6 months of customer
service and/or sales experience, Retail environment preferred.
(Required)Knowledge, Skills and Abilities:Passionate customer
advocate with the desire to be yourself when connecting and having
fun doing it (Required)Competitive drive and proven ability to
succeed in a fast-paced sales environment. (Required)Willingness to
work alongside peers and store leaders, learning and sharing ideas,
while serving customers and providing resolutions to issues.
(Required)Effective at balancing customer needs and performance
goals. (Required)Licenses and Certifications: At least 18 years of
age Legally authorized to work in the United StatesTravel:Travel
Required (Yes/No):NoDOT Regulated:DOT Regulated Position
(Yes/No):NoSafety Sensitive Position (Yes/No):NoT-Mobile's
CommitmentColorado Pay : $17.50The pay range above is the general
base pay range for a successful candidate in the state listed. The
successful candidate's actual pay will be based on various factors,
such as work location, qualifications, and experience, so the
actual starting pay may be above or below this range. At T-Mobile,
employees in regular, non-temporary roles are eligible for an
annual bonus or periodic sales incentive or bonus, based on their
role. Most Corporate employees are eligible for a year-end bonus
based on company and/or individual performance and which is set at
a percentage of the employee's eligible earnings in the prior year.
Certain positions in Customer Care are eligible for monthly bonuses
based on individual and/or team performance, while Retail and
Business Sales roles are eligible for monthly or quarterly sales
incentives. And since we are ALL owners, EVERY employee at T-Mobile
is eligible for an Annual Stock Grant. For information about
T-Mobile's amazing benefits, check out stop growingT-Mobile doesn't
have a corporate ladder-it's more like a jungle gym of
possibilities We love helping our employees grow in their careers,
because it's that shared drive to aim high that drives our business
and our culture forward.If you'd like to receive more information
about careers at T-Mobile, sign up for the T-Mobile Talent
Community today USA, Inc. is an Equal Opportunity Employer. All
decisions concerning the employment relationship will be made
without regard to age, race, ethnicity, color, religion, creed,
sex, sexual orientation, gender identity or expression, national
origin, religious affiliation, marital status, citizenship status,
veteran status, the presence of any physical or mental disability,
or any other status or characteristic protected by federal, state,
or local law. Discrimination, retaliation or harassment based upon
any of these factors is wholly inconsistent with how we do business
and will not be tolerated.Talent comes in all forms at the
Un-carrier. If you are an individual with a disability and need
reasonable accommodation at any point in the application or
interview process, please let us know by emailing or calling
1-844-873-9500. Please note, this contact channel is not a means to
apply for or inquire about a position and we are unable to respond
to non-accommodation related requests.
Keywords: T-Mobile, Denver , Mobile Associate, Retail Sales, Other , Westminster, Colorado
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