Night Auditor
Company: NHS
Location: Louisville
Posted on: January 27, 2023
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Job Description:
The Night Auditor is responsible for posting and balancing
charges and settlements for rooms, maintaining files and resetting
the systems for the next day's operations as well as working at the
front desk of the hotel greeting and checking in arriving guests
and checking out departing guests. The Night Auditor also provides
excellent customer services to current and future guests and making
reservations for incoming phone calls or walk-ins.Duties and
ResponsibilitiesAudit, post and balance daily cashiers work.Ensure
credit card system reconciles to daily transaction lists.Make a
daily reservation count for arrivals and departures to direct
actions in selling rooms.Block all incoming reservations based on
guest request and availability.Block arriving reservations of all
groups if deemed necessary, pre-register, place key in envelope and
note room number on envelope, assuring a smoother check-in.Register
all incoming guests, making sure that all pertinent information is
obtained, registration card is completed and method of payment is
established.Accept and record credit card and photo ID information
on guest accounts and provide change for guests as needed.Assist in
other departments as needed.Maintain the cleanliness of the hotel
bathrooms, lobby and other public areas.Anticipate guest needs,
respond promptly, and acknowledge guest regardless of how busy and
whatever time of day.Maintain positive guest relations at all
times.Address and resolve guest complaints and ensure guest
satisfaction.Document all guest requests, concerns and
communication information to responsible personnel for proper
handling.Prepare daily cash report, balancing payments and
disbursements with machine totals; prepare deposit slip and summary
of daily bank status. Request change as needed.Maintain
confidentiality and security of proprietary company information,
correspondence reports and files.Handle all incoming and outgoing
reservation requests.Care for lost and found items as directed by
the General Manager.Perform other duties as assigned by
management.Required Skills and ExperienceExcellent computer
skills.Highly energetic, go-getter, motivated individual.Willing to
take initiative and work with little direction.Previous hospitality
industry experience preferred but not requiredExcellent
interpersonal and communication skills with strong customer/client
focus essential.Strong problem-solving skills.Ability to work in a
fast-paced, high-pressure environment.Ability to shift and manage
multiple prioritiesResults driven focus and ability to work through
to completion in a timely manner.Adaptable to
change.Salary/Pay$18.50/hourBenefitsNational Hospitality Services
provides a comprehensive benefits package for full-time employees
consisting of competitive compensation, Medical/Dental/Vision
Insurance, Health Savings Accounts, long-term disability for
salaried employees, referral bonuses, and a 401(k) with a 3% match
after one year of employment. We also offer Paid Time Off (PTO)
that begins accruing on day one of employment.The duties described
above are the general nature and levels of work performed but are
not intended to be a complete comprehensive list of all the duties,
activities, and responsibilities required of job incumbents.
Duties, responsibilities and activities may change at any time with
or without notice.
Keywords: NHS, Denver , Night Auditor, Other , Louisville, Colorado
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