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Patient Experience Representative - Front Desk

Company: Denver Eye Surgeons
Location: Lakewood
Posted on: November 26, 2022

Job Description:

*Who We Are*

At Denver Eye Surgeons, a Panorama Eyecare company, we create centers of excellence in eye care by exceeding national benchmarks for clinical quality, providing unrivaled patient experience, and by being a provider of choice within the regions we serve. We strive to be the model for "Employer of Choice" and we will accomplish this through the integration of education, research, and our commitment to excellence for all our team members. Here at Panorama Eyecare we are all about the word TEAM.

*The Role*

The successful Patient Experience Representative for the front desk will contribute to the fulfillment of Panorama Eyecare's mission statement by greeting, making appointments, and checking patients in and out for each doctor in a friendly, organized, and efficient manner. They are also responsible for facilitating smooth patient flow within the office by following established office guidelines and serving as a general information source for patients.

* Greets patients upon their arrival to the office.
* Verifies patient information and confirms insurance information and referral status/authorizations.
* Obtains and retains knowledge of insurance company participation and requirements.
* Registers patients correctly and completely in computer, providing consistency for patient listing and billing information.
* Answers general questions for patients following established guidelines.
* Prints route slip for appropriate resource to proper location.
* Schedules all in-office appointments per recalls on route slips.
* Maintains awareness of schedule and problem solves when needed.
* Collects payments from patients and correctly balances all collected monies against receipts.
* Answers questions regarding insurance billing and office financial policies.
* Generates and dispenses tokens for the Patient Portal for every patient.
* Enters recalls in computer for future appointments.
* Assists patients as needed with calling for transportation, writing checks, dialing phone numbers, etc.
* Directs patients to appropriate locations- main waiting room, optical, restrooms, ASC, etc.
* Maintains the goal of providing the highest level of customer service to patients.
* Assists in maintaining work area and reception area including making coffee, organizing magazines, picking up trash on floors---
* Basic understanding of phone etiquette, understanding how to differentiate inner-office or outer-office calls; able to transfer calls successfully to the correct department.
* Takes initiative when there is a task that needs to be completed. Does not remain idle when there is work to be done.
* Ensures confidentiality of medical records and patient information

*Who You Are*
* High school diploma or GED.
* Previous experience in a medical office setting preferred.
* Word processing/computer scheduling experience.
* Knowledge of typical office work environment.
* Previous customer service experience preferred.
* Achieves CPSS certification within 3 months of 1-year anniversary, and maintains certification for duration of employment in the Business Department.

*Additional Job Details*
* Works at our clinic location, Denver Eye Surgeons, in Lakewood CO.
* This is a Full-Time Position.
* Compensation for this role will begin at $19.00 an hour based on experience/certification.

*Our Growth Opportunities*

At Panorama Eyecare, we care about our employee's ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

*Our Employee Perks*
* PTO Accruals Start at 3 Weeks
* Comprehensive Medical and Dental Insurance
* Company Paid Optical Allowance
* Company Paid Routine Eye Care
* Short Term and Long-Term Disability Insurances
* Educational Allowance
* Generous Paid Holiday Program
* 401K With Company Match


Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.

Job Type: Full-time

Pay: From $19.00 per hour

* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Healthcare setting:
* Clinic
Medical specialties:
* Ophthalmology
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Lakewood, CO: Reliably commute or planning to relocate before starting work (Required)

* Customer service: 1 year (Preferred)
* Medical terminology: 1 year (Preferred)
* Computer skills: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Denver Eye Surgeons, Denver , Patient Experience Representative - Front Desk, Other , Lakewood, Colorado

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