Company: The Jacquard Hotel & Rooftop
Posted on: November 26, 2022
The Jacquard Hotel & Rooftop
The purpose of a restaurant supervisor is to monitor staff
performance to ensure guest satisfaction through delivery of
prompt, courteous service in accordance with brand standards while
maintaining safe and profitable operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs shift opening and closing duties in accordance with
Initiates guest interaction through seeking and soliciting feedback
from guests, implementing service recovery tools when
Properly executes revenue and check control procedures on
Assists manager to select, train and deliver on-going performance
feedback to associates to ensure brand standards are met and guest
satisfaction goals are met and/or exceeded.
Utilizes all tools for running shift, (e.g., schedules, floor
plans, reservations, checks, daily server checklist).
Conducts daily pre-shift meeting with staff to communicate
specials, hotel occupancy, guest satisfaction scores, reservations
and staff or service concerns.
Promptly resolves issues such as call outs, last minute bookings,
food & beverage inventory, delayed ticket times or any other daily
concerns that may arise.
Monitors floor volume at all times and assist with seating, serving
and kitchen communication as needed to ensure adequate coverage and
Maintains a safe and sanitary work environment for all associates
Maintains regular attendance, is consistently on time, and observes
prescribed work, break and meal periods in compliance with
Maintains high standards of personal appearance and grooming, which
include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE:
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
Identifies the need and initiates service recovery and
Demonstrates the desire and ability to provide high quality service
to both internal and external customers.
Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
Asks for and offers help when needed.
Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
Takes responsibility for own actions.
Performs work with little or no supervision; works
Can be relied upon regarding task completion and follow up.
EDUCATION AND EXPERIENCE REQUIREMENTS:
A high school diploma or general education degree (GED); and
minimum 4 years of related food & beverage experience and/or
training; or equivalent combination of education and experience.
Must be able to lead by example, demonstrate exceptional
hospitality skills and possess technical knowledge of restaurant
Must have flexibility to work nights and weekends.
Ability to read and comprehend simple instructions, short
correspondence, and memos.
Ability to write simple correspondence.
Ability to interpret and perform basic computer and POS system
functions. Knowledge of Outlook, Word and Excel.
Ability to effectively present information and respond to questions
from groups of managers, clients, customers, and the general
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, and volume.
CERTIFICATES AND LICENSES
Must be able to obtain TIPS (training for intervention procedures)
certification within 30 days of hire.
Daily supervision of up to six associates per shift including
Hostess, Servers, Bussers and Bartenders.
The work environment normally entails the following:
Indoor work environment
Minimal to moderate noise levels consistent with hotel
Exposure to certain cleaning chemicals.
During the course of performing the physical demands of this
position, associates are expected to observe and adhere to safety
and security procedures, promoting a safe work environment.
The physical activity normally entails the following
Position is expected to:
Stand more than 2/3 of the time
Walk more than 2/3 of the time
Sit less than 1/3 of the time
Lift up to 25 pounds.
Push / pull up to 25 pounds.
Our company does not discriminate against its associates or
applicants because of race, color, religion, sex, pregnancy,
national origin, ancestry, age, marital status, sexual orientation,
veteran status, physical or mental disability or medical condition.
Equal employment opportunity will be extended to all persons in all
aspects of the employer-associate relationships, including
recruitment, hiring, advancement, compensation, benefits, training,
promotion, transfer, discipline, layoff, recall and termination.
Every reasonable accommodation will be made for disabled
Resumes and applications for employment will be evaluated on the
basis of qualifications to meet the requirements of the position
and ability to perform the requirements of the
Keywords: The Jacquard Hotel & Rooftop, Denver , Restaurant Supervisor, Other , Denver, Colorado
Didn't find what you're looking for? Search again!