- Eligible to Participate in Sage Sales Bonus Plan
- Hilton Hotel Rates Starting at $35
- Work From Home Bank
- On-Site Parking Benefits
- Free Gym Access
- 25% off Employee Restaurant Discount
- Employee Game Room/Lounge
- Complimentary Employee Meal
- EcoPass Transit Program
The Curtis Hotel, a "Stay Happy, Work Happy!" aesthetic: Calling
all dashboard drummers, hairbrush singers, and firefly chasers-
Welcome to the Curtis Hotel! Our playful yet professional attitude
is what we live by and surround ourselves with others that have the
same outlook on life. We don't believe that we clock out of life
when we come into work, but that work is an extension of our
day-to-day. We are the simple, happy-go-lucky parts of childhood,
delightfully tucked into a stunning, truly iconic hotel.
Make It Rain: What do you get when you mix extraordinary
determination with a lively fun environment? The Curtis Sales
Squad! This ain't no Dunder Mifflin. Toto, we're not in Scranton on
anymore. If you have a go-getter personality, fueled with optimism
and ambition, look no further. On your marks, get set, GO!
To support Sage's Vision of being recognized by our customers as
the best in our business through ensuring a culture that "makes the
ordinary extraordinary!" You should champion this culture in every
touch point of our business from our associates, guests, owners and
communities. The service and courtesy you extend and promote on a
daily basis will ensure a healthy and productive culture of serving
others with excellence
-Handle multiple property reservation calls, faxes, and emails when
necessary to provide optimal customer service while speaking in the
appropriate brand voice.
-Maintain accuracy of group blocks including cutoff date, room pick
up, room type, suite blocks, rates etc.
-Ensure accurate billing set-up for prompt and accurate
-Identify, block and process staff and VIP and comp room
reservations with each group.
-Ensure appropriate inventory and information is available for
individual call-in groups via all designated booking channels.
-Set up and maintain master file for each group with pertinent
information, including but not limited to approved changes applied
to the group and documented conversations with clients, convention
service managers and sales manager.
-Monitor group pick up, cut-off dates, rate and room type
availability to maximize hotel revenues and client/guest
-Audit all assigned group blocks, room rates and concessions
against PMS per contract once group has turned definite.
-Ensure that blocks entered are consistent with pattern for group
and that room type blocks flow for duration of the block. Update as
necessary as group rooms pick-up and/or cut-off date has been
reached. Seek approval for additional rooms beyond contracted block
-Create StarGroups websites and links as necessary. Communicate
details with Convention Services and meeting contact.
-Facilitate rooming list entry through method chosen by meeting
planner. Ensure all appropriate information is available for
individual call in groups.
-Review rooming lists for accuracy of information, format and
billing requirements. Identify, process and block rooms for staff
and VIP lists as necessary
-Block special request reservations and suites required. Facilitate
special requests using StarGuest as well as direct property
-Monitor housing bureau pickup as required and make adjustments
accordingly. Communicate with management team as necessary.
-Facilitate coordination between housing bureaus/meeting planners
and hotel to ensure efficient usage of Reservation Connection
and/or Reservation Cross Check tools as necessary.
-Facilitate consumption of any complimentary rooms or other
contractual room requirements (e.g. complimentary upgrades) and
communicate with all appropriate departments.
-Serve as liaison with accounting department to ensure all billing
requests are configured and executed as necessary.
-Prepare all necessary reports and for each hotel's Group Pick Up
meeting - be prepared to discuss pickup and trending of groups
-Communicate effectively and in a timely manner to internal Revenue
Management and CS teams any information received that could impact
the performance of each group.