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Coordinator Groups Room

Company: The Curtis Hotel Denver
Location: Denver
Posted on: November 26, 2022

Job Description:

Why us?

Some Unique Perks:


- Eligible to Participate in Sage Sales Bonus Plan
- Hilton Hotel Rates Starting at $35
- Work From Home Bank
- On-Site Parking Benefits
- Free Gym Access
- 25% off Employee Restaurant Discount
- Employee Game Room/Lounge
- Complimentary Employee Meal
- EcoPass Transit Program
The Curtis Hotel, a "Stay Happy, Work Happy!" aesthetic: Calling all dashboard drummers, hairbrush singers, and firefly chasers- Welcome to the Curtis Hotel! Our playful yet professional attitude is what we live by and surround ourselves with others that have the same outlook on life. We don't believe that we clock out of life when we come into work, but that work is an extension of our day-to-day. We are the simple, happy-go-lucky parts of childhood, delightfully tucked into a stunning, truly iconic hotel.

Make It Rain: What do you get when you mix extraordinary determination with a lively fun environment? The Curtis Sales Squad! This ain't no Dunder Mifflin. Toto, we're not in Scranton on anymore. If you have a go-getter personality, fueled with optimism and ambition, look no further. On your marks, get set, GO!

$1,000 Referral*

Job Overview

To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence

Responsibilities


-Handle multiple property reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice.
-Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc.
-Ensure accurate billing set-up for prompt and accurate processing.
-Identify, block and process staff and VIP and comp room reservations with each group.
-Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels.
-Set up and maintain master file for each group with pertinent information, including but not limited to approved changes applied to the group and documented conversations with clients, convention service managers and sales manager.
-Monitor group pick up, cut-off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction.
-Audit all assigned group blocks, room rates and concessions against PMS per contract once group has turned definite.
-Ensure that blocks entered are consistent with pattern for group and that room type blocks flow for duration of the block. Update as necessary as group rooms pick-up and/or cut-off date has been reached. Seek approval for additional rooms beyond contracted block as needed.
-Create StarGroups websites and links as necessary. Communicate details with Convention Services and meeting contact.
-Facilitate rooming list entry through method chosen by meeting planner. Ensure all appropriate information is available for individual call in groups.
-Review rooming lists for accuracy of information, format and billing requirements. Identify, process and block rooms for staff and VIP lists as necessary
-Block special request reservations and suites required. Facilitate special requests using StarGuest as well as direct property communication.
-Monitor housing bureau pickup as required and make adjustments accordingly. Communicate with management team as necessary.
-Facilitate coordination between housing bureaus/meeting planners and hotel to ensure efficient usage of Reservation Connection and/or Reservation Cross Check tools as necessary.
-Facilitate consumption of any complimentary rooms or other contractual room requirements (e.g. complimentary upgrades) and communicate with all appropriate departments.
-Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary.
-Prepare all necessary reports and for each hotel's Group Pick Up meeting - be prepared to discuss pickup and trending of groups during meeting.
-Communicate effectively and in a timely manner to internal Revenue Management and CS teams any information received that could impact the performance of each group.

Keywords: The Curtis Hotel Denver, Denver , Coordinator Groups Room, Other , Denver, Colorado

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