Customer Support Representative
Location: Manitou Springs
Posted on: September 25, 2022
Purpose of Job
Let's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Bank Customer Service role may be a new career for you, but the
journey is mapped out. There's a lot to learn. Our comprehensive,
fully paid three-month training program including class
discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our membership
Our in-office development program provides the training you need
and the encouragement to create a proactive and independent support
style to service our membership. After six months in-office, you'll
have the opportunity to work in a hybrid model where you can work
from home 2-3 days a week.
We are currently seeking dedicated professionals to work in our
Colorado Springs office for future bank customer service
opportunities in 2022 with the desire to work a full time schedule.
Work schedule times will vary and will include weekends. Military
Veterans and spouses are highly encouraged to apply.
As a Bank Customer Service Representative, you will work within
defined guidelines to facilitate the financial security of members
through needs-based sales and/or service conversations on a single
Banking line of business or product set. In this role, you will
make a difference to our members as you identify immediate and
underlying financial needs and respond with relevant solutions
through offering USAA Banking products and services.
- Explores member's banking needs and responds with needs-based
- Recommends new Banking products that might be of interest to
- Maintains high levels of member satisfaction consistent with
USAA's core values. Demonstrates dedication to quality through
- Identifies and confirms the member's immediate request(s) and
works to resolve issues.
- Identifies and handles existing and emerging risks that stem
from business activities and the job role.
- Ensures risks associated with business activities are
efficiently identified, measured, monitored, and controlled.
- Follows written risk and compliance policies and procedures for
- Provides operational support to members with their banking
needs on multiple Banking products.
- Reviews accounts and transactions to ensure adherence with
regulatory guidelines and may be required to take action and/or
escalate non-compliant issues.
- Works under limited direct supervision to identify and
recommend smart trade-offs for the member and USAA. Minimum
- High School Diploma or General Equivalency Diploma
- 1 year of customer service, financial services member contact,
or military experience required.
- Strong interpersonal and communication skills.
- Ability to prioritize and multi-task, including navigating
through multiple business applications
- Knowledge and understanding of bank regulatory and compliance
- Successful completion of a job-related assessment. Preferred
- US military service or a military spouse
- 2+ Years Banking experience and Sales Experience
- 2+ years Sales Experience
- 1+ years Contact Center Experience Compensation: USAA has an
effective process for assessing market data and establishing ranges
to ensure we remain competitive. You are paid within the salary
range based on your experience and market position. The salary
range for this position is: $43,680 - $61,900.
Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors.
Geographical Differential: Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.
Shift premium: Addressed on an individual basis for applicable
roles that are consistently scheduled for non-core hours.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals.
To see details on our outstanding benefits, visit USAA Total
Relocation assistance is not available for this position.
Keywords: USAA, Denver , Customer Support Representative, Other , Manitou Springs, Colorado
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