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Guest Safety - Officer

Company: Bally's Corporation
Location: Black Hawk
Posted on: September 24, 2022

Job Description:

Essential Duties and Responsibilities:

  • Participates in all casino security operations including gaming and non-gaming aspects.
  • Acts as the representative of the Security Director in relations with guests and other team members.
  • Motivates, guides, and supports team members in the proper discharge of their duties.
  • Ensures all team members adhere to company policies as delineated in the Team Member Handbook.
  • Assures highest standards of guest service are met at all times.
  • Remains aware of all aspects of casino operations and attentive to any area that might need intervention or assistance.
  • In coordination with the Security Supervisor, responds to, and resolves, any guest issues including violations of law or regulation.
  • In coordination with the Security Supervisor, responds to, and resolves, any guest issues relating to any failure or any perceived failure to deliver premium customer service.
  • In coordination with the Security Supervisor, provides or arranges for assistance to any team member in any department who may need it.
  • Remains knowledgeable about all company marketing and promotional efforts and communicates the pertinent information to guests.
  • Enthusiastically interacts with guests to enhance their experience.
  • Other duties as required.Qualifications:
    • Must be able to develop a good working knowledge of slots and table games.
    • Must develop a familiarity with promotional operations as well as other casino support functions
    • Ability to learn the laws, regulations, and Internal Control Minimum Proceduresgoverning the conduct of limited gaming in the State of Colorado.
    • Must possess excellent communication and guest relations skills.
    • Must exert influence to maintain a pleasant, fun, and enjoyable environment for all guests.
    • Must be able to read, write, speak and understand English.
    • Must be willing to work any day of the week and any shift.
    • Must present a well-groomed professional appearance.Restricted Access:
      • Is knowledgeable pertaining to keys accessed from Lock Box 1 level key boxes, Security key boxes, Non- Restricted Duplicate key boxes and property key box.
      • Aware of procedures for accessing the Restricted Duplicate Key Box with the Manager on Duty.
      • Assures that proper access and use is observed when providing dual access to Lock Box 1 level boxes, Non-Restricted Duplicate key boxes and property key boxes.DISCLAIMER:Bally's Black Hawk Casino is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Keywords: Bally's Corporation, Denver , Guest Safety - Officer, Other , Black Hawk, Colorado

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