Senior Voice & Collab Ops Specialist

Company: Creative Financial Staffing
Location: Denver
Posted on: September 24, 2022

Job Description:

Senior Voice & Collab Ops Specialist No Sponsorships, must live in Colorado
Overview of the company:

• 
  
• Co-winner of the 2015 CUSO of the Year by NACUSO
  
• DOG FRIENDLY OFFICE
  
• Rewarded for effective performance (10% bonus based on company and individual performance)
  
• Fantastic company culture (employee activities)
  
• AWESOME Benefits
  
  Overview of the Senior Voice & Collab Specialist
  
  
  

  • 
    
  • Oversee support of the IT Voice, Contact Center, and Collaboration technologies
    
  • Engage in close partner interaction and communication when implementing projects, performing maintenance, and troubleshooting service issues
    
  • Provide operational technical guidance to the Voice & Collaboration Team while helping maintain systems, documentation, and services in accordance with business SLAs for all supported organizational voice and collaboration applications/systems
    
  • Participate in maintaining Cisco UCCE and Call Manager infrastructure including Cisco Communications Manager, Cisco Unity, Call Router, Logger, and Session Boarder Controllers
    
  • Work with Team members in the migration from legacy on-prem enterprise voice infrastructure (Cisco Call Manager) to Microsoft Teams Voice
    
  • Work with business partners to determine needs and determine the best method of implementing requests for changes or new services
    
  • Work with Team members on installations, upgrades, configurations, and modifications of all Voice & Collaboration systems and service
    
  • Reduce day-to-day operational tasks via scripting and process improvement
    
    Senior Voice & Collab Ops Specialist skills and qualification
    
    • 
      
    • Experience supporting and troubleshooting Cisco WebEx
      
    • 5+ years of Voice and Collaboration systems support experience
      
    • Associates degree in Information Technology or equivalent
      
    • Microsoft Teams and Cisco Voice experience
      
    • Experience providing daily operational support in a fast-paced call center atmosphere
      
    • Experience with contact center dashboard metrics monitoring
      
    • Experience with PowerShell
      
      40-hour on-site work week; on-call responsibilities
      Travel may be required for this position CB2

Keywords: Creative Financial Staffing, Denver , Senior Voice & Collab Ops Specialist, Other , Denver, Colorado