Field Service Dispatcher

Company: Bailey's Moving & Storage
Location: Englewood
Posted on: September 24, 2022

Job Description:

Baileys Moving and Storage is looking for a reliable Dispatcher in our Centennial, CO location to act as a communication point for scheduling and dispatching drivers, moving teams, and ensuring jobs have the proper coverage of helpers. The ideal candidate must be an excellent communicator and remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities:

• Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs
• Relaying information such as work orders or other messages to and from work crews throughout the day
• Dispatching/scheduling and overseeing moving crews including preparing daily work schedules and paperwork with the operations team.
• Create a crew work plan for residential and Relaying information such as work orders or other messages to and from work crews throughout the day.
• Dispatching/scheduling and overseeing moving crews including preparing daily work schedules and paperwork with the operations team.
• Direct and organize all company required, State, and Federally mandated tariff documents and ensure communications within company and crew, to ensure all signatures and written and verbal communication with all parties is retained
• Provide excellent customer service, react quickly and flexibly to communicate all ever-evolving customer demands to the appropriate departments
• Problem-solving, reacting quickly and efficiently to upcoming issues without causing too much disruption to the workplace
• Perform special projects as needed. Other duties as assigned by supervisor and upper management
  Qualification/Requirements:
  
  
  • Experience in domestic household goods and international relocation/logistics transportation preferred but not required
  • Excellent written and verbal communication skills, comfortable interacting with all levels of employees, management, and third-party vendors
  • Strong operational background or knowledge of operational structure within a business
  • Ability to multi-task and interface at all levels of management
  • Hard working and self-motivated including taking the initiative to get things done around the office
  • Ability to establish and maintain effective working relationships, demonstrating a commitment to teamwork
  • Performance and results-driven
  • Strong personal character and integrity
    Benefits:
    
    
    • Traditional and ROTH 401(k) options with 25% company match
    • Medical and dental plans available after 60 days of continuous full time employment
    • FSA and HSA options with health plans
    • 12 days of PTO the first year of employment
    • 48 hours of sick leave per year
    • Free mental health services for employees and family members
    • Leadership and upward mobility within the company Associated topics: 911, communication specialist, customer service, dispatch, emd, emt, police, public safety, telecommunications, telecommunicator

Keywords: Bailey's Moving & Storage, Denver , Field Service Dispatcher, Other , Englewood, Colorado