Installation Coordinator
Company: Ultimate Staffing
Location: Englewood
Posted on: June 25, 2022
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Job Description:
Customer Service/Installation Coordinator $19-$23/hr DOETemp to
HireM-F 8-5 PM in officeStarts Immediately -Located in Centennial,
CO -Responsibilities:--- Define and/or resolve routine to complex
customer problems, with escalation support, through telephone
discussions, remote desktop tools, live chat, and email.--- Discuss
customer issues with other more experienced departmental personnel
in order to provide technical assistance to customers.--- Be
required to learn both the customer service and technical service
aspects of the team.--- Be expected to prioritize customer demands
while working with multiple customers at nearly the same time.---
Provide support, guidance, and troubleshooting to our technicians
working in the field.--- Escalate issues to the appropriate person
and/or department promptly.QualificationsApplicants Must have good
computer skills. You need to be very comfortable with email, IM,
Google Drive and Internet browsers. A basic understanding of
networks and network equipment, cabling, and
technicaltroubleshooting is a huge plus.The other qualifications we
are looking for are:--- A solid understanding of network cabling
standards and installation skills.--- Experience with ticketing
software or other types of business software will be helpful.---
Strong analytical skills, with an ability to see problems from
various perspectives to develop creative solutions.--- Must have
excellent communication skills, including: active listening skills,
speaking clearly and concisely, and be easily understood.--- Must
be able to type notes while communicating over the phone at the
same time.--- Must be service oriented and very patient with
customers.--- Must have the ability to manage complex situations in
a team environment, without losing your cool.--- Must have good
writing and spelling skills, with the ability to document technical
issues in a clear and effective manner with appropriate detail.---
A wide degree of creativity in solving customer issues is
expected.--- Experience with networking hardware and software,
cabling, and large scale deployments will be given preference.We
are an equal opportunity employer and make hiring decisions based
on merit. Recruitment, hiring, training, and job assignments are
made without regard to race, color, national origin, age, ancestry,
religion, sex, sexual orientation, gender identity, gender
expression, marital status, disability, or any other protected
classification. We consider all qualified applicants, including
those with criminal histories, in a manner consistent with state
and local laws, including the City of Los Angeles' Fair Chance
Initiative for Hiring Ordinance.
Keywords: Ultimate Staffing, Denver , Installation Coordinator, Other , Englewood, Colorado
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