Installation Coordinator

Company: Ultimate Staffing
Location: Englewood
Posted on: June 25, 2022

Job Description:

Customer Service/Installation Coordinator $19-$23/hr DOETemp to HireM-F 8-5 PM in officeStarts Immediately -Located in Centennial, CO -Responsibilities:--- Define and/or resolve routine to complex customer problems, with escalation support, through telephone discussions, remote desktop tools, live chat, and email.--- Discuss customer issues with other more experienced departmental personnel in order to provide technical assistance to customers.--- Be required to learn both the customer service and technical service aspects of the team.--- Be expected to prioritize customer demands while working with multiple customers at nearly the same time.--- Provide support, guidance, and troubleshooting to our technicians working in the field.--- Escalate issues to the appropriate person and/or department promptly.QualificationsApplicants Must have good computer skills. You need to be very comfortable with email, IM, Google Drive and Internet browsers. A basic understanding of networks and network equipment, cabling, and technicaltroubleshooting is a huge plus.The other qualifications we are looking for are:--- A solid understanding of network cabling standards and installation skills.--- Experience with ticketing software or other types of business software will be helpful.--- Strong analytical skills, with an ability to see problems from various perspectives to develop creative solutions.--- Must have excellent communication skills, including: active listening skills, speaking clearly and concisely, and be easily understood.--- Must be able to type notes while communicating over the phone at the same time.--- Must be service oriented and very patient with customers.--- Must have the ability to manage complex situations in a team environment, without losing your cool.--- Must have good writing and spelling skills, with the ability to document technical issues in a clear and effective manner with appropriate detail.--- A wide degree of creativity in solving customer issues is expected.--- Experience with networking hardware and software, cabling, and large scale deployments will be given preference.We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate Staffing, Denver , Installation Coordinator, Other , Englewood, Colorado