Front Desk Team Lead - The DoubleTree
Company: Vail Mountain
Location: Fairplay
Posted on: June 25, 2022
Job Description:
Enjoy the perks of a DoubleTree Employee and a Vail Resorts
employee with just one job. Our staff at the DoubleTree gets twice
the reward by holding only one job. Part of the Vail Resorts Family
and DoubleTree team member, you reap the benefits of both companies
(free ski pass for all Vail Resorts operated properties and all the
lodging discounts for DoubleTrees nationwide). The staff at The
DoubleTree live up to the brands reputation by offering a warm and
welcoming stay to every guest. There is a high expectation of
phenomenal customer service but it comes with a high reward of
amazing team members. As of Nov. 15, 2021, Vail Resorts will be
requiring all employees across North America to be vaccinated for
COVID-19.Join us now and receive an end-of-season bonus of $2/hour
for every hour worked!The Front Desk Team Lead will assist
management in the day-to-day operation of the Front Desk. We're
seeking a new team member with the highest level of guest service
and an eye for detail.Responsibilities include (but are not limited
to):
- To assist in the training and development of associates in
order to increase their productivity through department meetings
and other levels of awareness.
- To offer feedback to the Front Office Manager that would assist
in conducting performance evaluations of associates in order to
enhance their performance and to develop improvement plans for
those associates who do not meet standards.
- To assign work tasks to the Front Desk Team and follow up on
their fulfillment in order to meet unit goals.
- Ensure proper cleanliness standards are maintained in the front
of the house areas; i.e. front desk, back office, storage closets,
dry cleaning closet, public restrooms, etc.
- To assist in promoting and developing a successful
cross-training program within the Front Office Staff to ensure
labor savings and increased productivity.
- Responding to SALT and Guest Assistance feedback.
- Ensure Brand Standards for service, communication, grooming,
and training are met for DoubleTree by Hilton and Vail
Resorts.
- Communicate throughout the department to foster teamwork.
- Assist FOM in developing and implement training to address
specific areas of improvement within areas of responsibity to
ensure results meet or exceed targets.
- Act as the supervisor on duty in order to effectively resolve
guest issues and complaints in the absence of the Front Office
Manager.
- To maintain accurate and adequate inventories of front office
supplies.
- Night Audit responsibilities, general accounting, and inventory
ordering and controls.Qualifications:
- Valid Colorado Driver's License - required
- High school diploma or equivalent - required
- At least 2 years guest service experience- required
- Working knowledge of Microsoft Office - required
- Strong telephone skills and etiquette -required
- Must have good communication skills and enjoy working with the
public
- Must be able to stand for more than 2hours at a time without
sitting - required
- Fluency in English - required
- Flexible schedule including weekends, mornings,evenings, and
holidays - required
- Ability to work in a team and be detailed orientedPreferred
Skills/Qualifications:
- Proficiencywith property management systems (SMS, PMS,
LMS)
- Previous Supervisory experience
- Previous experience with Hilton
- College DegreeThe budgeted range starts at $15.00 - $18.00.
Actual pay will be adjusted based on experience. The perks and
benefits include
Free ski passes for employees 401(k)
retirement plan Accrued Sick Time Discount lift tickets for friends
and family Free ski lessons Discounted lodging, food (including $5
meals), gear, and mountain shuttles Discounted bike haul & golf
Excellent training & professional development Seasonal Full Time
roles are eligible for the above, plus
Critical Illness and Accident
plansMedical, Dental, and Vision insurance (only available once
eligible employees work 750 hours) Free ski passes for dependents
Reach Your Peak at Vail Resorts.As a community of adventurers and
discoverers, Vail Resorts delivers an experience of a lifetime to
our guests and our employees. Our team is made whole by the brave,
passionate individuals who ambitiously push boundaries and
challenge the status quo. Whether youre looking for seasonal work
or the career of a lifetime, join us today to reach your peak.
Vail Resorts is an equal opportunity employer. Qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, sexual orientation, gender
identity, disability, protected veteran status or any other status
protected by applicable law.Requisition ID 356687Required
Keywords: Vail Mountain, Denver , Front Desk Team Lead - The DoubleTree, Other , Fairplay, Colorado
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