Remote Team Lead, Customer Experience (Colorado)
Company: Rent The Runway
Location: Denver
Posted on: June 25, 2022
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Job Description:
Rent the Runway (RTR) is transforming the way we get dressed by
pioneering the world's first Closet in the Cloud. Founded in 2009,
RTR has disrupted the $2.4 trillion fashion industry by inspiring
women with a more joyful, sustainable and financially-savvy way to
feel their best every day. As the ultimate destination for circular
fashion, the brand now offers infinite points of access to its
shared closet via a fully customizable subscription to fashion,
one-time rental or ownership. RTR offers designer apparel,
accessories and home decor from 700+ brand partners and has built
in-house proprietary technology and a one-of-a-kind reverse
logistics operation. Under CEO and Co-Founder Jennifer Hyman's
leadership, RTR has been named to CNBC's "Disruptor 50" five times
in ten years, and has been placed on Fast Company's Most Innovative
Companies list multiple times, while Hyman herself has been named
to the "TIME 100" most influential people in the world and as one
of People magazine's "Women Changing the World." About the Team: -
Customer Experience lives and breathes our mission of empowering
our customers to feel amazing. We've been called fit gurus,
personal stylists, shipping virtuosos, and even fashion therapists.
From styling advice to troubleshooting orders to offering a
confidence boost when needed, we're ready to help with anything.
Customer Experience is truly the heart of our business and have a
major impact on our continued success. You will be working with a
great team with supportive team leaders. - About the Job: As a Team
Lead at Rent the Runway, you will be responsible for leading a team
that delivers exceptional customer experiences. Your primary focus
will be motivating and managing a team of -15 highly motivated and
enthusiastic Customer Experience Associates, providing coaching and
mentorship to exceed our service level goals. You will also be an
expert on our internal systems, processes, and technology and
actively assist associates to ensure timely resolution and
consistency for customers. You should be comfortable on the
frontlines with customers (phone, email, live chat) as well as
working with leadership to escalate and resolve issues. - This is a
great role for a leader who can motivate others to reach team and
individual goals. We're looking for enthusiastic, confident leaders
with strong interpersonal skills and a strong work ethic. In order
to succeed in this role, your team needs to be successful as well.
This role has a starting annual salary of $55,000 per year. Please
note this is a remote role, however candidates must reside as
permanent residents in one of the following states: New Jersey New
York California Washington, D.C. Massachusetts
Colorado
Washington
Oregon
Texas
Illinois
Arizona
Florida
Tennessee
Kansas What You'll Do:
Keywords: Rent The Runway, Denver , Remote Team Lead, Customer Experience (Colorado), Other , Denver, Colorado
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here to apply!
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