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Systems Engineer III - Fault and Performance Engineer

Location: Denver
Posted on: June 25, 2022

Job Description:


The System Engineer III, is part of the Operational Support System (OSS) organization who is responsible for enterprise solution engineering, development, configuration and the operations for various monitoring application including but not limited to CA Spectrum, CA Performance Center, CA UIM, Netcool and Trap Station for Charter Communication.


  • Responsible for developing, testing (acceptance test), implementing and supporting systems integration solutions based on existing OSS standard solution and architecture.
  • Additional responsibility also includes but not limited to supporting, maintaining the stability of the environment and assuring the availability of the platforms for our internal and external customers.
  • Responsible for identifying process improvements to increase the performance and capacity in the environment for improved efficiency and quality.
  • Troubleshooting technical issues
  • Supporting and implementing OSS technology solutions
  • Issue resolution and process orientation skills with the ability to balance competing priorities
  • Mentor junior engineers
  • Provide strategic and forward planning for technical improvements
  • Environment experience with redundant and high availability OSS implementations
  • Monitor and assist in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance
  • Lead troubleshooting efforts to restore functionality in the event of an outage
  • On-call Support rotationBASIC/MINIMUM QUALIFICATIONS:
    • Bachelors Degree in Information Technology, Computer Science and / or equivalent experience.
    • Minimum of five (5) years of experience in supporting monitoring applications
    • Minimum of Three (3) years of Experience with architecting, supporting and implementing OSS technology solutionsADDITIONAL JOB QUALIFICATIONS:
      • Possess excellent oral and written communication skills with the ability to communicate at both a technical and business level
      • Working knowledge with the following Splunk, HPNA, Remedy, Granite, Kafka, Linux, RedHat, Netcool
      • Experience with incident response management
      • Technical writing experience in documenting processes and procedures
      • Ability to communicate and influence technical team
      • Ability to work independently or collaborate with other teams and teammates on cross-functional projects
      • Understanding OSS architecture, strategy and business operations
      • Working knowledge of SNMP and IP protocol
      • Experience with some Scripting language (Perl, Python, Ruby, shell)
        #LI-AK ISY350 312307 312307BR

        Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

        The pay for this position has a salary range of $76,800.00 to $135,800.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.Required
        Job Industries
        • Transportation

Keywords: SPECTRUM, Denver , Systems Engineer III - Fault and Performance Engineer, Other , Denver, Colorado

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