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Pool Attendant (Summer Role) - Denver

Company: Sentral
Location: Denver
Posted on: May 16, 2022

Job Description:

Job DescriptionCompany OverviewSentral is establishing a new category in urban living that reimagines the way people live, travel, and work. This new category, called Home+, combines the comforts of home with the adventure of travel. Offering both designer furnished and unfurnished homes with flexible lengths of stay, Sentral enables residents to live or visit stylish buildings in the nation's most coveted cities for any period of time, whether a night, a month, or multiple years. Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our work force. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes. https://www.sentral.com/Position OverviewAt Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a good sense of humor, a positive attitude, a growth mindset, and an entrepreneurial drive. The Pool Attendant is the friendly, yet steady face that monitors and patrols the outdoor amenity area and pool during busy hours. The ideal candidate should have hospitality and/or customer service background and display a high level of professionalism while assisting residents and guests with check-in processes and pool regulations. This role reports to the Hospitality Experience Manager or Lead Experience Associate if the Hospitality Experience Manager is not available.Representative Responsibilities:

  • Project an upbeat and positive attitude by warmly acknowledging all residents and guests
  • Must be dependable, trustworthy, genuine, and able to show initiative
  • Must be able to operate Microsoft Office programs and Outlook programs
  • Must be able to cross train in other areas of property to ensure all guest services are covered
  • Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
  • Use empathy to understand and help meet the needs of our residents and guests and establish rapport with residents and guests
  • Be an ambassador for the city and local community and share your knowledge with guests and residents
  • Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
  • Check-in all residents and resident guests' into the pool area and track infractions of pool rules
  • Firmly monitor the pool and amenity area based upon the area's rules and regulationsPreferred Education and Experience:
    • A minimum of one year of experience working in the hospitality or customer service industry is required.
    • Preferred experience supervising a pool
    • Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, and management
    • Computer savvy with the capacity to learn and master multiple software systems
    • Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
    • Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
    • Proactive decision-making and problem-solving skills
    • Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
    • A competent team player with a positive attitude and the knack to smile under all circumstances
    • High School Diploma or equivalent required; some college preferredAt Sentral, we serve a diverse set of communities. We welcome and encourage applicants from all backgrounds to apply.#LI-AA1

      Job Posted by ApplicantPro

Keywords: Sentral, Denver , Pool Attendant (Summer Role) - Denver, Other , Denver, Colorado

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