Solution Architect, Commercial
Company: Fivetran
Location: Denver
Posted on: May 16, 2022
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Job Description:
From Fivetran's founding until now, our mission has remained the
same: to make access to data as simple and reliable as electricity.
With Fivetran, customer data arrives in their warehouses, canonical
and ready to query, with no engineering or maintenance required.
We're proud that more organizations continue to leverage our
technology every day to become truly data-driven.About the Role
Solution Architect sits at the intersection of technical expertise
and business experience. Holistic consultative approaches drive
customer value generation. This technical subject matter expert
will be instrumental in ensuring customers continue to add value
with their data and in turn grow usage within our existing customer
base through opportunity discovery and execution of Fivetran's
continuous adoption framework. Solution Architects will also work
to improve customer experiences that start in the sales cycle and
extend through all post-sales functions including Account
Management and Support. This technical leader will ensure their and
colleague teams have the capacity, capability, and motivation to
deliver Solution Architect across the full customer journey
including establishing the technical win in coordination with sales
engineering, building flawless customer onboarding experiences,
customer care, ongoing engagement, consumption growth, and net
revenue retention. This technical expert will act as an internal
advocate for customers and bring the voice of the customer into the
rest of the organization to share perspectives leading to an
increase in meaningful outcomes and increasing business value to
our customers. Customer Success at Fivetran isn't about
by-the-numbers 'check-ins' with customers - our regular customer
conversations are informed by a deep empathy with our customers'
business needs, and a data-driven understanding of their current
product usage. Solution Architects will get the customer and
product exposure to continue to develop into a subject matter
expert in the fast-growing data and analytics space. As a Solution
Architect you will work with some of our largest customers ensuring
they are best leveraging Fivetran to power their data needs. As a
Senior Solution Architect at Fivetran you will consistently deliver
the following: Leading Others : Cultivate Great Experiences : For
customers, employees, and partners Establish Focus: on increasing
value, removing obstacles and enhancing knowledge Enable Others:
Leverage knowledge and experience to raise others knowledge and
ability to apply it to diverse situations and problems Achieving
Results: Initiative: Seeing a problem to be solved and solving it
or raising issues with proposed plans, methods or solutions.
Thoroughness: completeness of proposals, plans and communications
Mindset : Must be confident, flexible and credible. Communication:
Persuade/Influence: Lead others to the right place, build
credibility and use it to support and drive customers, partners and
colleagues to the best outcomes Succinct: present material in the
simplest form possible for quick understanding enabling fast
decisions and analysis Targeted: explaining complex topics at the
appropriate level of detail and vocabulary as necessary for the
audience Industry Expertise : Domain : data engineering, demos,
enablement, Customer Success, Support - a holistic view of taking a
customer from day 0 throughout their customer lifecycle. Specific
industry domain knowledge in one of marketing, sales, supply chain,
usage analytics, finance What you bring to the table: 3-7 years of
experience, with some combination of: Technical experience as a
database administrator, backend engineer, or IT services within an
enterprise or tech startup Experience successfully demonstrating
and articulating the value of Business Intelligence and Analytics
tools as well as the Modern Data Stack (or modern data
architectures) Proficiency in SQL programming Ability to influence
technical audiences in their language, and influence business
audiences by translating complex technology concepts Passion for
data and analytics, a philosophy of using technology to help solve
business problems Keen analytical and problem solving skills .
Perks and Benefits: 100% paid Medical, Dental, Vision and Basic
Life Insurance. Benefits begin on your first day! Option of Health
Savings Account (HSA) or Flexible Savings Account (FSA) Generous
paid time off (PTO) plus paid sick time, holidays, parental leave,
and volunteer days off 401k match program Eligible donation match
program Monthly cell phone stipend Work-from-home equipment
reimbursement for your home office setup! Professional development
and training opportunities Company virtual happy hours, free food,
and fun team building activities Pet Insuranceand yes, you can
bring your well-behaved fur babies to work Commuter benefits to
help with transit and parking costs Employee Assistance Program
(EAP) Referral Bonuses Stock equityevery employee is granted stock
options when they walk in the door Annual Camp Fivetran trip that
brings together every employee from around the world We're honored
to be valued at over $5.6 billion , but more importantly, we're
proud of our core values of Get Stuck In, Do the Right Thing, and
One Team, One Dream . To learn more about Fivetran's culture and
what it's like to be part of the team, click here and enjoy our
video. To learn more about our candidate privacy policy, you can
read our statement here .
Keywords: Fivetran, Denver , Solution Architect, Commercial, Other , Denver, Colorado
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