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Systems Engineer IV - Operations Systems Support

Location: Denver
Posted on: May 16, 2022

Job Description:


Implement/support/upgrade/troubleshoot various critical production applications in a Unix environment. This position will include on-call duties as assigned. Consistent with a 24 X 7 Operations environment, periodic cell phone availability will be necessary to respond to escalated issues.


  • Monitor and troubleshoot centralized and remote applications for issues. Analyze and take corrective action as necessary to ensure application(s) are up and running and are no longer impacting customers. Correlate various symptoms and identify the core issue. Assist in performing Root Cause Analysis.
  • Create, review, and approve MOPs.
  • Work on projects/systems/issues of high complexity surrounding configuration, automation, and optimization.
  • Be on rotation to do deployments to up keep systems and complete application upgrades, apply patches, etc. during maintenance hours.
  • Experience in working with Splunk and able to analyze logs and identify specific problem areas in the applications.
  • Comfortable communicating and working with various teams to assess/troubleshoot/resolve issues as necessary.
  • Adheres to industry specific local, state, and federal regulations, as applicable.
  • Understands and follows company policy.
  • Actively and consistently support all efforts to ensure 24x7 availability of applications
  • Performs other duties as requested by supervisor.BASIC / MINIMUM QUALIFICATIONS
    • Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience.
    • Minimum Six (6) years of Network Engineering experience.
    • Minimum Six (6) years of experience supporting large scale services on a Unix platform.
    • Minimum Five (5) years of experience supporting critical 24/7 Unix-based production applications and distributed services.ADDITIONAL JOB QUALIFICATIONS
      • Experience with systems and services designed to support multi-million customer counts is highly desired.
      • Experience with tasks involved in the day-to-day deployment, operation, monitoring, maintenance, and troubleshooting of large enterprise scale applications.
      • Strong experience with at least one Unix-based OS. Experience with RedHat is a plus
      • Ability to support SNMP polling of DataCenter, Network, Access and Service Support appliances such as NTP, PTP, and Speedtest services.
      • Ability to implement automation and orchestration tools: Ansible, Chef, HPOO
      • Ability to support network troubleshooting : Routing, DNS, NTP
      • Ability to build out an managed Servers (Centos, RHEL) on VM and Physical hardware, and navigate via CLI (creating directories files, modifying code files/directories, security on host user/permissions)
      • Scripting and/or programming skills (e.g. shell, Perl, PHP, Python)
      • Familiarity with relational databases and SQL
      • Familiarity with Application Performance Monitoring systems (Datadog, AppDynamics)
      • Experience with data/log mining tools (Splunk, Elastic)
      • Knowledge of Disaster Recovery planning and implementation
      • CaaS, applications deployment leveraging container base abstraction.
      • Kubernetes containerized workload and service management.PREFERRED QUALIFICATIONS
        • Excellent Communication skills, co-ordination and communication with internal customers, business data analysts and project managers and operations teams.
        • Working knowledge on Git, Remedy, Atlassian suite (JIRA, Confluence), and Grafana is an added advantage. ISY308-APO 311396 311396BR

          Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

          The pay for this position has a minimum of $85,900.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Keywords: SPECTRUM, Denver , Systems Engineer IV - Operations Systems Support, Other , Denver, Colorado

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