Customer Support Specialist- Adpay

Company: Legacy.com
Location: Denver
Posted on: January 16, 2022

Job Description:

The Adpay Story

For nearly 20 years, Adpay has been the leading provider of patented digital, print, and mobile solutions for media companies. Through its comprehensive product suite, Adpay provides the competitive edge that our partners need to attract and retain advertisers in the fields of obituaries and classifieds. Top tier media companies partner with Adpay because we produce results tailored to their market needs. Success is based upon listening to your goals and designing a strategy to meet them. Adpay continues to be the leader in innovation, technology, and driving results. We deliver the highest standards of service, combined with the most effective products in the industry.

We have an immediate need for a talented, experienced Customer Service Specialist.

Duties And Responsibilities

As a CSS you are on the front lines representing our company to our newspaper and funeral director clients via phone, email and ticket system interactions. On a daily basis the CSS works with both funeral director customers to optimize their use of our web based Memoriams application and with thousands of media site partners to facilitate delivery of obituary orders from Memoriams to their newspaper sites. You will also assist our media site partners with account management, custom configuration options of our Saas Memoriams product, and customized obituary delivery.

You will use multiple web-based applications to perform your duties. These include several proprietary systems in addition to SmarterTrack (customer support ticketing system) and Fogbugz (internal trouble ticket application). The support team works together and with members of all other departments to support customers' needs and to make improvements and recommendations for how the company can deliver a VIP customer experience.

Qualifications

Experience with or a good understanding of customer service and support centers is helpful to be able to excel from the get-go. We pride ourselves in our ability to manage and maintain excellent relationships with our clients while providing the highest levels of support for all our customer groups.

Other qualifications include:
Previous Customer Service experience.
Excellent communication skills - both written and verbal
Experience and expertise prioritizing multiple requests to deliver on-time project commitments.
Exceptional problem solving and critical thinking skills.
Sense of ownership and controlled sense of urgency
Ability to compartmentalize and manage time wisely.
Hours will include weekend coverage, which may be worked from home once training is completed.
Sufficient internet connectivity for VOIP and Network access from home required as we are primarily working remotely.

Nice-to-Have Skills
Intermediate MS Excel skills
Familiarity or experience with any kind of automated data delivery processes like FTP, RPC, or web services a plus
Ability to learn and be comfortable with "technical talk"

Benefits

Adpay offers a very generous and comprehensive benefits package, including:
Medical, Dental, and Vision Insurance
Generous Paid Time Off
401k plan with discretionary employer match
Employee Assistance Program
Friendly, team-oriented, open environment
Most of the work will be performed from home.

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Keywords: Legacy.com, Denver , Customer Support Specialist- Adpay, Other , Denver, Colorado