Customer Support Specialist- Adpay
Posted on: January 16, 2022
The Adpay Story
For nearly 20 years, Adpay has been the leading provider of
patented digital, print, and mobile solutions for media companies.
Through its comprehensive product suite, Adpay provides the
competitive edge that our partners need to attract and retain
advertisers in the fields of obituaries and classifieds. Top tier
media companies partner with Adpay because we produce results
tailored to their market needs. Success is based upon listening to
your goals and designing a strategy to meet them. Adpay continues
to be the leader in innovation, technology, and driving results. We
deliver the highest standards of service, combined with the most
effective products in the industry.
We have an immediate need for a talented, experienced Customer
Duties And Responsibilities
As a CSS you are on the front lines representing our company to our
newspaper and funeral director clients via phone, email and ticket
system interactions. On a daily basis the CSS works with both
funeral director customers to optimize their use of our web based
Memoriams application and with thousands of media site partners to
facilitate delivery of obituary orders from Memoriams to their
newspaper sites. You will also assist our media site partners with
account management, custom configuration options of our Saas
Memoriams product, and customized obituary delivery.
You will use multiple web-based applications to perform your
duties. These include several proprietary systems in addition to
SmarterTrack (customer support ticketing system) and Fogbugz
(internal trouble ticket application). The support team works
together and with members of all other departments to support
customers' needs and to make improvements and recommendations for
how the company can deliver a VIP customer experience.
Experience with or a good understanding of customer service and
support centers is helpful to be able to excel from the get-go. We
pride ourselves in our ability to manage and maintain excellent
relationships with our clients while providing the highest levels
of support for all our customer groups.
Other qualifications include:
Previous Customer Service experience.
Excellent communication skills - both written and verbal
Experience and expertise prioritizing multiple requests to deliver
on-time project commitments.
Exceptional problem solving and critical thinking skills.
Sense of ownership and controlled sense of urgency
Ability to compartmentalize and manage time wisely.
Hours will include weekend coverage, which may be worked from home
once training is completed.
Sufficient internet connectivity for VOIP and Network access from
home required as we are primarily working remotely.
Intermediate MS Excel skills
Familiarity or experience with any kind of automated data delivery
processes like FTP, RPC, or web services a plus
Ability to learn and be comfortable with "technical talk"
Adpay offers a very generous and comprehensive benefits package,
Medical, Dental, and Vision Insurance
Generous Paid Time Off
401k plan with discretionary employer match
Employee Assistance Program
Friendly, team-oriented, open environment
Most of the work will be performed from home.
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