Operations Support Specialist (Fully Remote)

Company: Appvia
Location: Denver
Posted on: January 16, 2022

Job Description:

NuBrakes is a tech-enabled mobile auto repair company that is working to make repairs more convenient and affordable for drivers everywhere. We are on a crusade to transform the industry into one thats customer-centric, transparent and that delivers a seamless customer experience, not the dreadful that we have all become accustomed to.

We've started by providing top-of-the-line mobile brake repair services. Our repair technicians travel to our customer's location to diagnose and repair their brakes.

We deliver unmatched convenience, low-cost repairs, transparent pricing & insanely good customer service. Our customers love us, as evidenced by our 3,000+ 5-star reviews, which is fueling our unmatched growth in the auto repair industry. We currently operate across Texas, Georgia, and Tennessee and are expanding rapidly.

Our Core Values

At NuBrakes we live and breathe our values every day as they are the key to our success and rapid growth

Champions Mentality

• Grit & determination
• Desire to be the best
• Courageously ambitious
  
  Owner's Mindset
  
  • Extreme ownership & willingness to challenge the status quo
  • Bias for action & trust in data
  • Comfortable w/ chaos & uncertainty; focused on outcomes
  • Always pursuing growth & learning
    
    Servants Heart
    
    • Live by the Golden Rule
    • A no ego doer
    • Empathetic listener & leader
      
      People & Team First
      
      • Open & honest relationships through communication; feedback is a gift
      • Respect for people
      • Invest in others
        
        About The Role
        
        NuBrakes is seeking an Operations Support Associate, who would be responsible for helping resolve inbound customer and technician issues. The Operations Support team handles any problems or questions that may arise before, during and after brake repair services.
        
        You will report directly to the Team Lead and Senior Manager, Operations Support, and will collaborate with them in an effort that will require both strong individual contributions and effective collaboration to meet and/or exceed the teams targets.
        
        To achieve success in this role, you will need to have a balanced mix of commitment to customer and technician experience, communication skills, good judgment, and a strong desire to win
        
        This is a work from home opportunity, with the option to work in the office if you live in the Austin, TX area.
        
        Requirements
        
        What You Will Be Doing
        
        • Answer inbound calls, texts and emails from NuBrakes customers to help resolve issues, questions and requests
        • Answer inbound calls and texts from NuBrakes technicians to help resolve issues, questions and requests
        • Learn the various tools and software needed to perform tasks needed to resolve technician and customer issues, such as online parts ordering systems, NuBrakes Ops Admin site, and support ticketing software.
          
          Who You Are
          
          • 2-4+ years of experience in Customer Service or Technical Support; previous experience within a technology company or startup is preferred
          • BA/BS degree
          • Good interpersonal, verbal, and written communication skills that can be adapted to fit the receiving audience
          • Strong ability to multitask and manage time
          • A desire to win, utilizing a builders mentality & get-it-done mindset when necessary
          • Process oriented with an attention to detail
          • Demonstrated commitment to customer education and experience
          • Interested in growing with a fast-paced tech startup
            
            Benefits
            
            • Paid Time Off
            • Health insurance (NuBrakes offers FREE MEDICAL insurance for employees)
            • Dental/vision package to fit your needs
            • Paid Company Holidaysby Jobble

Keywords: Appvia, Denver , Operations Support Specialist (Fully Remote), Other , Denver, Colorado