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Inside Customer Advocate - Remote

Company: Loadup Technologies
Location: Denver
Posted on: January 16, 2022

Job Description:

COMPANYLoadUp is a fast-growing company offering consumers a modern alternative to pickup and assembly services using a tech-enabled order management and logistics platform. We serve both individuals and businesses by matching consumers with our network of service providers for junk removal, item haul-away, reverse logistics returns, white-glove item assembly, and much more! We are growing fast and are looking for talented, committed, driven individuals to join our team! We have been ranked in the Inc. 5000 as one of the fastest growing private companies in America by Inc. Magazine three years in a row and we are a certified Great Place to Work.BENEFITS and PERKS

Full Remote Work ProgramCompetitive SalaryMonthly Commission on SalesMonthly Bonus OpportunityEmployee Stipend ProgramMedical, Dental, Vision, Life Insurance Benefits401(k) with 4% Company Match -Paid time off policyIn-office perks such as coffee, snacks, and casual work environmentFun Company OutingsMonthly Goal Attainment RewardsOpportunities for growth within the CompanyPosition DescriptionAs a LoadUp Customer Advocate, you are a critical part of team LoadUp serving as the first point of contact for both our driver teams and consumers. -Responsibilities
Youre the face of our company; provide a warm, friendly experience for our consumers and service providers that inspires confidence in our platform!Handle incoming orders with energy and enthusiasmCommunicate with service providers to drive problem resolution in real timeMaster LoadUp software to manage order information and monitor service provider activity -Monitor and ensure all orders are assigned to service providers -Monitor status of jobs throughout the day to ensure on time performance and successful resolution to customer requestsProactively troubleshoot and resolve potential scheduling conflicts to minimize service issuesScheduleAs a company we operate Monday - Saturday 8 am MST to 7 pm PST (shifts may vary)Compensation $40,000 per year + monthly bonus and commission based on performance metricsRequirements
High school diplomaCustomer service focused experience preferredStrong organizational, communication, and time-management skillsAbility to work in a fast-paced environment -Positive, high-energy attitudeResourcefulness, creativity, and problem-solving skill setComfortable with web-based software and toolsPowered by JazzHR

Keywords: Loadup Technologies, Denver , Inside Customer Advocate - Remote, Other , Denver, Colorado

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