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IT Helpdesk

Company: Medpace
Location: Denver
Posted on: January 16, 2022

Job Description:

Job Summary

Due to our continued growth, we are in need of qualified and focused individuals for a vital role in our IT Support department. Our IT Support team provides both remote and onsite support to our global organization.

Responsibilities

* User account administration for network, e-mail, and other applications
* Provide support to end users on company provided equipment and software applications including computer hardware, peripherals, mobile phones, computer operating systems, and office applications
* Research and resolve technical problems of equipment and software applications
* Respond to tickets, telephone calls, e-mails, and requests for technical support
* Document, track, and monitor problems to ensure timely resolutions
* Work with testing new technology and applications

Qualifications

* Associate degree in Information Systems, Information Technology or something closely related
* 1 year of experience in a Help Desk or IT Support type role
* Experience with PC Equipment, Office 365, Adobe, and other cloud-based applications a plus

Medpace Overview

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 4,000 people across almost 40 countries.

Why Medpace?

When you join Medpace, you become part of a team dedicated to supporting the development of ground-breaking drugs and devices. Our employees provide hope for those living with debilitating diseases. We invite you to be a part of something that is impacting millions of people around the globe while enjoying a competitive total compensation and benefits package and internal growth opportunities.

Organic Growth: Medpace is continuing to grow in all areas globally and has built an expansive research campus at its headquarters in Cincinnati, OH. In 2020, Medpace opened a new seven story building that is approximately 250,000 SQFT. In total, the headquarter's campus includes five buildings and approximately 600,000 SQFT. The company also has expanding office locations in Dallas, TX and Denver, CO.

Perks (vary by location and position):

* On-site fitness center(s)
* Campus walking paths
* Company-sponsored social and wellness events
* Official Sponsor of FC Cincinnati
* Work-from-home options and flexible work schedule
* On-site Market Place
* Free and covered parking
* Discounts for local businesses
* On campus restaurants and banks coming soon

Awards:

* Medpace historically named a Top Cincinnati Workplace by the Cincinnati Enquirer
* Recognized by Forbes as one of America's Best Mid-size Companies in 2021
* Medpace ranks amongst top CROs for site ratings across all 10 important attributes including CRA training, preparation & organization, accessibility of staff, open communication, and ensuring timely drug availability
* Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility
* Ranked in the top 10 on the 2021 LinkedIn Top Companies list in Cincinnati

What to Expect Next:

A member of our recruitment team will review your qualifications and, if interested, you will be contacted for an interview.

EO/AA Employer M/F/Disability/Vets

Keywords: Medpace, Denver , IT Helpdesk, Other , Denver, Colorado

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