IT Support Specialist - Year Round
Company: Winter Park Resort
Posted on: January 16, 2022
WINTER PARK RESORT OVERVIEW:WHO WE ARE: At just 67 miles away,
Winter Park is the closest major mountain destination to Denver.
Dont be fooled by our convenient location, though youll feel
remotely tucked away in our high-country corner of the Rockies.
With easy access to 765,000 acres of public land, Winter Park is
home to endless adventures and an unparalleled and unfiltered
Colorado experience. Whether you are fulfilling a lifelong dream to
work at a ski resort or you are just wanting a change of scene, we
have great jobs and an awesome experience waiting for you!WHO WE
ARE LOOKING FOR: Winter Park Resort is a place for mountain lovers,
adventure seekers, and outdoor explorers. A place to chase new
experiences, marvel at the unexpected, and discover the adventure
that will keep you coming back for more.Whether you are looking to
have your first taste of a winter season in the Rockies or to build
a long-term career, we have something for everyone. We work to
play... Are you in?PERKS & BENEFITS: Theres more than a free season
pass waiting for you! You dont just get a job at Winter Park, you
get an experience and a lifestyle. As a member of our team, youll
enjoy a variety of perks and benefits that are available to our
year-round and seasonal employees. Some examples include:
- Free season pass to Winter Park Season and free access to all
fifteen Alterra Resorts throughout North America.
- Discounted tickets for your friends & family
- Medical, dental, vision, life, AD&D, short term & long-term
disability insurance, EAP, HSAs, FSAs for eligible employees
- 401(k) plan with generous company match for all employees
- Paid parental leave of up to 6 weeks for eligible
- Generous food & beverage and retail discounts,
- Onsite employee childcare based on availability, discounted
equipment rentals and plenty of opportunities for growth,
advancement & year-round employment! Don't worry the uniforms are
provided!POSITION SUMMARY:The IT Support Specialist (ITSS) will
work with a team that acts as the primary engagement point to
provide support, resolve problems, and provide solutions with new
and existing technologies. The ITSS, under the direction of the IT
Operations Manager, performs skilled work in the installation,
configuration, support, and maintenance of computers, software,
point-of-sale systems, network systems, printers, peripherals, and
related equipment. The ITSS is responsible for front-line support
of systems and users, providing friendly and timely service. These
responsibilities include troubleshooting, repairing, and
maintaining hardware and software, answering the help-desk phone,
responding to help-desk tickets, and prioritizing the triage and
response to new and ongoing support requests. Duties also include
the upkeep of documentation and inventory reports.In addition to
applying their own skills, experience, and expertise, the ITSS is
expected to leverage internal and external resources to escalate
issues in an appropriate and timely manner. This includes
escalating to Senior Support Specialists or Systems Administrators,
or engaging with vendors for external support, or hardware
RMA.Excellent customer service skills are required to provide
responsive service to fellow staff, outside vendors, and end users,
ensuring that the department establishes and maintains cooperative
working relationships. The ITSS must be able to work under pressure
and deadlines, carry out written and oral directions, and
prioritize support requests to meet business objectives.The IT
Support Specialist will follow all Winter Park policies and
procedures, all applicable laws (federal, state, and local), and
all health and sanitation codes.ESSENTIAL DUTIES:
- The organization uses a ticket work management system that
follows ITIL processes. Tickets should be addressed in a timely
manner, and ITIL processes should be followed.
- The IT Support Specialist ensures that systems are maintained
and improved on an ongoing basis.
- Coordinating and maintaining effective communication with all
staff members and vendors is essential. The IT Support Specialist
responds to technical and non-technical situations in a friendly,
- The IT Support Specialist is required to work closely with the
IT Operations Manager, Systems Administrators, and Senior Support
Specialists to ensure IT and business systems are working
efficiently, and is required to maintain ongoing communication with
the IT Operations Manager through weekly reports, one-on-one, and
scheduled meetings as required.
- Clear documentation is necessary so each member of the Support
Services team is capable of helping support our systems.
Documentation and inventory of computer systems must be thorough,
accurate, and comply with standards established by the IT
- The IT Support Specialist position is an hourly, non-exempt
position. Normal work hours for this position are five days a week,
8am to 5pm. Variations from the normal work hours may be scheduled
by the IT Operations Manager.
- Winter Park Resort is a 24-hour operation and requires this
position to be flexible in work schedules. The position is often
required to be staffed on weekends and holidays. Occasional late
night shifts will be required to perform maintenance and upgrades
on critical systems during hours of low utilization.
- The IT Support Specialist must interact positively with
computer users, staff members, managers, executives and vendors.
This position is required to assist and train fellow employees in
complex information systems topics.
- Alterra Mountain Co. team members must read, understand, and
abide by all procedures and guidelines defined by Alterra, Winter
Park Resort, the IT Director, and the IT Operations Manager.
Compliance with The Winter Park Employee Handbook and the Alterra
policies, whenever representing their position, are mandatory.This
job description is an overview of the scope of responsibilities and
is not intended to be an inclusive list of job tasks and
expectations. With the evolution of this resort and position, the
responsibilities of this position may change.EDUCATION & EXPERIENCE
REQUIREMENTS: Education: High School diploma or equivalent
required, degree in Information Systems desired, related field, or
equivalent work experience requiredExperience: Must have a minimum
of 3 years experience in the installation, maintenance, and repair
of computers and related equipment and software.Qualifications and
- A valid Colorado Driver's License is required. May also be
required to obtain a license or specific training for off-road
vehicles or snow machines.
- Strong technical skills and ability to troubleshoot
- Strong abilities to read, comprehend, create, modify, and
interpret technical documents.
- Ability to prioritize tasks and work independently, while
closely collaborating with management on broader IT projects.
- Experience with desktop operating systems including Microsoft
Windows, and MacOS.
- Experience with setup and support of mobile devices including
Windows Mobile, iOS and Android.
- Experience with low-voltage Category (Cat5e, Cat6 and so on)
cabling, installation, termination, and troubleshooting.
- Basic knowledge of Ethernet networking, and LAN/WAN network
- Experience with Microsoft Active Directory systems is
- Experience with point-of-sale systems and associated
peripherals is preferred.
- Familiarity with PCI and SOX compliance preferred.WAGE: The
base pay range below represents the low and high end of Winter Park
Resorts pay range for this position. Actual pay will vary and may
be above or below the range based on various factors including but
not limited to experience, education, training, location, merit
system, quantity or quality of production, responsibilities, and
regular and/or necessary travel. The range listed is just one
component of Winter Park Resorts total compensation package for
employees. Other rewards may include many region-specific
benefits.Salary pay range: $40,000-$50,000PHYSICAL DEMANDS AND
WORKING CONDITIONS:This position may be required to work evenings,
weekends and holidays.Office Environment:
- Able to lift, carry, or otherwise move and position a minimum
of 40 pounds on an occasional basis, with assistance.
- Due to support demands the IT Support Specialist must be able
to ski/ride, walk, snowmobile/ATV, and/or drive to all Winter Park
- Must be able to carry computers and associated equipment.
- Must have fine motor skills to work with small wires and
- Must be able to work outside in a high altitude, montane and
- Manual dexterity to operate a computer and other common office
equipment on a constant basis.
- Auditory and visual acuity to operate computers, phones, mobile
devices and basic office equipment on a constant basis.
- Ability to work for extended periods of time sitting, bending,
reaching, and speaking on a constant basis.
- Ability to work for extended periods of time standing, walking,
kneeling, pushing and pulling on an occasional basis.To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily - reasonable accommodations may be
made to enable qualified individuals with disabilities to perform
the essential functions.Other Duties As Assigned:This position
description is an overview of the scope of responsibilities for the
role described above. With the evolution of Winter Park Resort, the
responsibilities of this position may change as may the dates
associated with many of the tasks. During these times of change,
this position requires the flexibility and willingness to accept
new responsibilities and potentially transfer others. It will also
be the responsibility of any employee of Winter Park Resort to be a
positive influence on the transformation of the resort and its
associated lines of business.AN EQUAL OPPORTUNITY EMPLOYER:Winter
Park Resort is an Equal Opportunity Employer and is dedicated to
the principles of equal employment opportunity in any term,
condition, or privilege of employment. We do not discriminate
against applicants or employees on the basis of age, race, sex,
color, religion, national origin, disability, sexual orientation,
gender identity, veteran status, or any other status protected by
state or local law. Winter Park Resort will make reasonable
accommodation for qualified individuals with known disabilities
unless doing so would result in an undue hardship to Winter Park
Resort. This policy governs all aspects of employment, including
selection, job assignment, compensation, discipline, termination,
and access to benefits and training. This job description in no way
states or implies that these are the only duties to be performed in
this position. I understand that this document does not create an
employment contract, implied or otherwise, other than an at will
Keywords: Winter Park Resort, Denver , IT Support Specialist - Year Round, Other , Englewood, Colorado
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