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Multi - Store Investigator

Company: Macy's
Location: Denver
Posted on: November 23, 2021

Job Description:

About
Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. Now is an exciting time to join Macy's. The face of retail is changing, and change requires innovation.

Our industry-leading Asset Protection team uses the latest technology and analytics tools to reduce shortages and protect Macy's bottom line. Develop your skills with opportunities to specialize in areas such as Investigations, Organized Retail Crime, and Asset Protection Training. Join a team of colleagues who are committed to excellence and leadership development.
Job Overview
As a Central Multi-Store Investigator, you will protect the company assets and increase profitability through the analysis and management of various data across comprehensive resources such as Exception reporting, CCTV, and Fraud analytics. The central investigator will support the Internal Investigation Program in your assigned stores through the identification, investigation, and apprehension of dishonest colleagues as well as major crimes committed against the company. The central investigator will provide critical information to the organization's field investigations team through independent lead generation.
Perform other duties as assigned.
This position can be located in any Macy's Inc. facility, unless the facility cannot meet technology requirements.
Essential Functions
- Identify and investigate theft, fraud, and policy violations.
- Utilize MDS level exception reporting to analyze data on a grand scale across the country.
- Work independently with minimal supervision to generate and package leads to the field for quick closure.
- Conduct colleague interviews related to dishonesty and theft when necessary.
- Ability to create business partnerships across the organization within and outside of the investigations pyramid.
- Provide support for the senior investigators on their own initiated investigations.
- Assist in training of SIU and other AP colleagues in the field who demonstrate a strong interest in and execution of the internal program.
- Extensive CCTV use in building investigations utilizing systems such as ExacqVision.
- Support the resolution of safety and security incidents throughout the company through remote surveillances.
- Assist in the development and distribution of point of sale exception reports making them accessible to the field and store level.
- Prepare written and investigative reports for case management.
- Conduct other duties as assigned.
- Regular, dependable attendance and punctuality.
Competencies
- Minimum of 1-3 years of investigations related experience, preferably within a department store setting.
- Excellent interpersonal, written and verbal communication skills with all levels. Ability to organize and present information in a clear and concise way.
- Must be able to work independently with minimal supervision and make solid business decisions. Active listener with great attention to detail. Ability to combine multiple data sources into one concise report allowing for thorough understanding leading to sound resolution.
- Basic math functions such as addition, subtraction, multiplication, division, and analytical skills.
- Self-directed in work and approach with a high level of personal confidence. Highly organized with the ability to manage multiple investigations and projects at once. Strong research skills. Ability to work in a highly functional team delivering impactful results.
- Ability to work a flexible schedule based on the business needs of the department and/or company. May be required to travel.
Physical Requirements
- This position involves extended periods of sitting and the extensive use of computers and other office equipment.
- May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitors for extended periods of time.
- Involves manual dexterity for using keyboard, mouse, and other office equipment.


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Keywords: Macy's, Denver , Multi - Store Investigator, Other , Denver, Colorado

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