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Customer Support Advocate

Company: TrackVia
Location: Denver
Posted on: November 22, 2021

Job Description:

About Us:
TrackVia offers the most-trusted app building platform for anyone looking for a better way to work. TrackVia gives businesspeople and IT experts the ability to easily build and integrate apps to track, manage, and automate processes in days, not weeks. Our customers make lasting and substantial improvements to their business using TrackVia's bullet-proof cloud-based technology - and they love getting the industry's best customer experience every step of the way.
As a Customer Support Advocate your primary activities are supporting TrackVia customers via phone, email, live chat and monitoring our online community. Every day you'll interact with smart business people from all kinds of companies to solve real world business problems. You will have a great impact not only on our customers but you'll play a key role in shaping our product road map and marketing strategy, as you analyze and convey the feedback you receive from conversations with customers.

If you enjoy the intellectual stimulation of working with customers to find solutions to interesting challenges, you'll love this job!

Job Responsibilities:
Provide customer training and online product demos

Problem solve customer issues

Create advanced formulas that make customer applications sing and dance (IF, OR, LOOKUP, etc.)

Help customers set up views, charts and dashboards

Provide product support via phone, email, live chat and online community

Provide basic "data model" recommendations for a relational database

Create product customizations using TrackVia's customization tools

Requirements:
Technology enthusiast

Analytical problem solving skills

Excellent written and verbal communications: clarity, brevity, grammar, articulateness, patience & listening skills

Excel power user

Understand basic relational database concepts

Familiarity with web technologies (HTML/CSS/Javascript)

Professionalism: promptness, attention to detail, organization

Bachelor Degree preferred, but not required

Salary & Benefits

The salary range for this position is $40,000 - $50,000 depending upon experience
We cover 100% medical, dental, and vision benefits
We understand you have a life outside of work and have an unlimited, flexible time-off policy
We provide competitive paid parental leave for all new parents after 6 months
We made Built in Colorado's 2020 Best Small Companies to Work For list and received an Honorable Mention for Outside Magazine's 2020 Best Places to Work
You will have the opportunity to challenge yourself and have a high degree of responsibility and impact
Your daily tasks will change often and give you many opportunities to grow your professional and technical skillset and advance your career

Keywords: TrackVia, Denver , Customer Support Advocate, Other , Denver, Colorado

Click here to apply!

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