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Customer Success Specialist

Company: Apartment Income REIT Corp.
Location: Denver
Posted on: November 22, 2021

Job Description:

Job Description A bit more about what you'll do--- * Outbound customer support for Aimco communities and future residents (may include minimal selling or promotion of products or services) * Provide community and lease information as requested. Work with communities and future residents to schedule on-site appointments with leasing consultants. * Responsible for following-up with leads to reiterate Aimco community benefits and encourage on-site property tours. * Perform analysis and review on business practices and completes requests appropriately meeting our Operations guidelines * Approve and change pricing when appropriate * Review applicant files, ensure all requirements are met, and sign leases * Override screening in instances of false positive or if it's the right business decision * Analyze any ledger corrections to the rent and other items * Ensure all applicant deposit refunds are done timely within the allowed parameters for full deposit refund * Partner with Revenue Management, Field Support Group, Regional Property Managers, Area Vice Presidents, and other business owners to analyze and approve various aspects of our business and other tasks as required

Keywords: Apartment Income REIT Corp., Denver , Customer Success Specialist, Other , Denver, Colorado

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