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Client Success Specialist

Company: Spectora
Location: Denver
Posted on: November 22, 2021

Job Description:

Want to hear about our culture directly from the team? -- --- --- - Please read the whole job post! There is a very important part at the end to make sure your resum-- - gets reviewed.Are you a highly motivated and empathetic person?Do you want an engaging job at a startup where your effort directly impacts the business?Where you can rapidly grow your skill set and unlock opportunities?Join the Spectora team! We are seeking a Client Success Specialist to bring the ruckus everyday to our little relationship-driven industry and learn the ins and outs of a SaaS startup.You'll be exposed to all aspects of a growing startup and work directly with the founders and executive team.Responsibilities include: Maintaining high quality while working in an extremely fast paced chat environmentCuriosity about the product and willingness to "deep dive"-- - into issues even if it may take a lot of work to find the answerClient-first mentality! Our clients LOVE us and that's because they see us as their advocates. We each go above and beyond to make life easier for our clients, and we expect to continue that precedentDrive to solve puzzles - If you get easily frustrated with challenging problems, this position is not for youInitiative to manage your own workday and try new things. Our team is small, we rely on each team member to manage their time effectively and be productive without much direction. Those who volunteer for extra projects and can execute them efficiently will go farAnswering usage questions via online chat, social media pages, and occasional phone calls with our standard of EXCELLENT customer service, humor, gifs, and personality while going above and beyond for each interactionTroubleshooting highly technical issues via online chat and new user intro phone callsDocumenting software bugs in our issue tracker - must be detail orientedCreating and updating articles in our knowledge baseTesting new features prior to release - QA experience is a plus!Being the "voice of the customer" in our product meetings, relaying feedback and offering ideas on how to improve the platformThis position will be regular full-time hours M-F (9-5 or 10-6 Mountain Time!) With availability for occasional Saturdays.You will need to have some flexibility on what your initial shift will be. We balance shifts with current teammates and our client's needs.About UsWe are a small-but-quickly-growing tech company that builds software for the real estate space.Our flagship product helps home inspectors do inspections and run their business more efficiently. We're currently expanding to meet the needs of real estate agents, home builders, property managers, and more!We pride ourselves on a hard-working-yet-fun culture. We are a highly accountable remote team that enjoys working together. Every team member takes pride in doing high-quality work while still having an active and vibrant life outside of work.We've gained a reputation in our industry for top-tier technology and first-class support - you would be continuing that tradition!Requirements: Work Experience: 2 or more years of tech support or customer service via chat (preferably in the SaaS/software space.)High-Energy Multi-Tasker: This one is important! You must be able to juggle multiple on-going conversations while maintaining great energy and composure.Empathetic: A desire to help users by asking questions, understanding intent, offering warm reassurance, and finding solutions. Patience with the less-tech-savvy is sometimes required, as is de-escalation at times too!Succinct: Ability to explain solutions in a concise yet easy-to-understand manner.Tech-Savvy Problem Solver: A familiarity with the Internet, SaaS, and the variety of browsers and devices available helps to dig into sometimes complex issues.Fun! Yes, for real, fun!: We have great relationships with our customers and each other as teammates. We send GIFs, make jokes, and are down-to-earth and authentic. We want you to be too!Pluses: Real Estate Knowledge/Interest: Any experience related to real estate is beneficial but not required.Desire for Growth: We've grown quickly and intend to keep doing so. If you're looking for upward mobility and are willing to work hard there is tremendous opportunity for advancement with us! We want to nurture our team members professional growth and career trajectory.Software Experience: If you've used Intercom, Gitlab, Slack, Trello, CloudApp, Skitch, or similar software that's a bonus!Application Instructions: Please answer all the questions and include a resume and a personalized cover letter (or a video if you're an overachiever!) on why this opportunity interests you. Tell me whyyy!-- --- --- -Applications without cover letters or video will not be considered. Feel free to show some personality with your resume and cover letter - this ain't a rigid corporate gig after all!This is a full-remote position but we prefer Denver-based candidates if possible : )Job Type: Full-timePay: From $40,000.00 per yearBenefits:Dental insuranceFlexible scheduleHealth insuranceHealth savings accountPaid time offProfessional development assistanceSchedule:8 hour shiftMonday to FridayWeekend availabilitySupplemental Pay:Bonus payExperience:Software Support: 1 year (Preferred)Customer Service: 2 years (Required)Work Location:One locationWork Remotely:Yes

Keywords: Spectora, Denver , Client Success Specialist, Other , Denver, Colorado

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