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Customer Experience Representative

Company: Job Store Staffing
Location: Englewood
Posted on: November 22, 2021

Job Description:

Job Store Staffing is recruiting for a Customer Experience Representative to work for our client in the Englewood, Colorado area. The Customer Experience Representative will be responsible for providing positive customer experience for inbound/outbound telephone inquiries, internal department requests, email correspondence and online orders. The Customer Experience position requires an individual who works independently and in a team environment, attention to detail, and communication with other functional areas and sites. Requirements of Customer Experience Representative: --- --Monitor and process orders received via the web, e-mail, phone or fax queues --- --Manage various ordering queues to assure timely processing of orders, clear communication with customers and a high degree of accuracy --- --Setup customer accounts and users for web ordering on order web platform --- --Setup customer pricing for web ordering --- --Compilation of data and preparation of subsequent reports, spreadsheets, word documents, as required --- --Document conversations related to key influencers and buyers at facilities --- --Communicate effectively to customers and internal stakeholders verbally and through e-mai --- --Comprehending and implementing SOPs, forms, and quality control activities --- --Discovery, analysis and recommendation to rectify any discrepancies or problematic data issues --- --Daily management of orders, invoices, and open items until closure and with accuracy --- --Receive and respond accurately and professionally to customer inquiries and concerns via telephone or email --- --Comprehend and implement SOPs, forms, and quality control activities --- --Accurate data entry into a selected customer interaction, prescription, and accounting software programs Qualifications of Customer Experience Representative: --- --Typing skills of 50+ words a minute highly desired. --- --Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally --- --Customer-friendly with excellent communication, telephone skills, writing skills and demonstrated good judgment --- --Computer abilities to include the ability to use Microsoft office software, order input and fulfillment software, and experience with spreadsheets and reporting --- --Experience in a commercial pharmacy providing support functions preferred --- --High school diploma or GED equivalency required; college level 2-year degree preferred Customer Experience Representative Benefits upon permanent hire: --- --Health insurance --- --Dental Insurance --- --Vision Insurance --- --Flexible Spending Account, Health Savings Account, Disability Insurance, Life Insurance, PTO, Employee Assistance Program --- --401K Matching Pay: $21.17 per hour Schedule: Monday-Friday 8am-5pm COVID-19 Requirements: Employees must show proof of COVID-19 vaccination or be comfortable with weekly testing and wearing a mask. If you believe you are a qualified candidate, please submit your resume online today!

Keywords: Job Store Staffing, Denver , Customer Experience Representative, Other , Englewood, Colorado

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