Concierge - Front Desk - FT - 30 Hours Per Week - Littleton

Schedule: Full Time - 8 AM - 8 PM Saturday and Sunday and other shifts to be determined to reach full time status of 30 hours per week.

Benefits eligible on date of hire.

What will you do in this role: 

• Greet and direct all visitors in a friendly and helpful manner
• Answer all incoming calls within three rings and transfer calls or take messages as necessary
• Respond to residents’ and family members’ questions and concerns
• Monitor the front lobby and entrance area for cleanliness and maintain and organize incoming mail
• Direct residents and their families to available services both in-house and in the general vicinity
• Refill/restock the lobby coffee stations as needed
• Create transportation requests for residents
• Assist residents with technology problems with their phones, computers, & tablets
• Deliver mail and packages to Residents throughout the community
• Submit maintenance and housekeeping requests for residents via LifeLoop

You have: 

• High school diploma or equivalent
• The ability to multi task and thrive in a fast paced, ever changing environment
• Proficient typing and computer skills, including experience using Microsoft Office
• Ability to read, speak, and understand the English language
• Focused on providing excellent customer service to our residents
• An understanding telephone etiquette

 You might also have: 

• Be comfortable problem solving simple computer issues, setting up accounts for Residents (lifeloop), basic cell phone & tv support
• Hotel or hospitality front desk & concierge experience

PHYSICAL REQUIREMENTS/WORKING CONDITIONS: 

• Ability to lift a minimum of 20 lbs. unassisted
• Ability to?sit, stand, and/or walk for long periods of time 
• Must be available to work weekends and holidays as needed 
• May be exposed to unpleasant odors, contagious diseases and blood borne pathogens 
• Balfour is a pet-friendly community; you may be exposed to animal hair and dander 

Why work for Balfour?

• Healthcare coverage for eligible employees working 32 or more hours per week (Full & 3/4 time status)
• Medical, dental and vision plan coverage
• Paid time off (PTO) and sick time for full and part time employees
• Tuition Reimbursement Program
• Employee Referral Bonus Program
• Employee Resident Referral Bonus Program

Health & Wellness Protocols: Interviews and training will take place in accordance with appropriate agency recommendations at the time. Currently, initial contacts will be virtual. At this time, applicants are requested not to visit Sales Center to submit applications or for interviews unless requested and scheduled in advance. 

Balfour Senior Living’s COVID-19 Vaccination Policy:

The Centers for Disease Control and Prevention (CDC) advises that COVID-19 can cause serious, life-threatening complications, and there is no way to know how COVID-19 will affect an individual. Further, an individual who becomes infected with COVID-19 could spread the virus to friends, family, co-workers, residents and others around them. Therefore, in a effort to protect our associates and our residents, all Balfour Senior Living employees are required to obtain a COVID-19 vaccination prior to commencement of employment with our organization. Qualified exemption requests may be submitted to the human resources department for consideration. We are also able to assist eligible candidates in locating a vaccination site.

About Balfour Senior Living 

Founded in 1997, Balfour Senior Living has received national and international recognition for the quality of its exterior architecture and its elegant interior design marked by the use of a vibrant color palette and a diverse collection of fine art. With round-the-clock nursing coverage and an extensive activity program, Balfour’s quality of care and life enrichment programming makes the company a leader in the growing world of senior housing. Since the first community opened in Louisville, Colorado in 1999, Balfour has grown to include nine communities in the Denver Metro area and one in Ann Arbor, Michigan. From its inception, Balfour Senior Living has sought to be the most admired senior living company in the United States.

Balfour Senior Living is an Equal Opportunity Employer (EOE) complying with state and local laws governing nondiscrimination in employment and providing equal employment opportunities without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, genetic information, or racial status. This policy applies to all terms and conditions of employment including but not limited to recruiting, hiring, placement, promotion, discharge, termination, layoff, recall, transfers, compensation, benefits, and training