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Help Desk Tier 2 Support Engineer

Company: All Copy Products, Inc.
Location: Denver
Posted on: September 16, 2021

Job Description:

An employer is looking for 2 full-time Help Desk Tier 2 Support Engineers to be onsite in Denver, CO. This is an MSP that supports small to mid-size businesses that include small law offices, medical offices, accounting and finance firms across the 50 states. They will be joining the Customer Experience team which is the operations side of the business interacting with clients. The candidate will be responsible for day-to-day customer service, managing ticket board, answering Customer calls, resolving Customer issues as related to Desktop support and or Network support. They will be answering direct calls, responding to user chats or remoting in. Experience with routine maintenance on systems, including clean up and diagnostics to maintain daily performance of computer systems. The ideal candidate will be comfortable with interacting with clients on a day-to-day basis. They will be working Monday to Friday 8-5 shift or will have the option to work a combinations of 4 10s, and have the opportunity to earn $400-$1000 in bonuses per quarter.

Network +, Secuirty +, A+ Certifications

Azure 900/ Azure 104 Certifications

CAT5E/6 Cabling, Virus Malware removal, layer 2/3 Hardware
3-6+ years of technical support experience

Ticketing experience in a desktop support or related role

Proficient working knowledge of O365, Citrix, Active Directory, MS Exchange/Outlook, VMware Windows 10, Azure

Basic Level Knowledge of networking and hardware

Keywords: All Copy Products, Inc., Denver , Help Desk Tier 2 Support Engineer, Other , Denver, Colorado

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