Engineer 4, DevOps/SRE

Job Summary

Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Oversees the documentation of all development activity. Trains non-technical personnel. Assists with tracking performance metrics. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

As a Systems Reliability Engineer (SRE), you will be part of the SRE team within the NGAN OpTek team. Our team is responsible for development and support of multiple tools and applications used by Comcast field technicians to diagnose and troubleshoot issues within the Comcast nation-wide network.

The SRE team is responsible for maintaining the existing systems, supporting our development teams, and implementing innovative solutions. You will work alongside software developers, testers, and project managers.

Job Summary:

Your responsibilities will span the entire product life cycle, from requirements gathering, to development, to deployment, and operations support. You will be responsible for a number of things, including:

• Providing Infrastructure as Code solutions for a small cohesive group within Comcast

• Using Terraform to configure AWS Infrastructure, Kubernetes cluster provisioning and application provisioning

• Working with and supporting developers to help maintain/define best practices

• Configuring, watching, tuning and responding to monitoring events

• Supporting an on-call rotation with the SRE team

• Maintaining and improving CI/CD pipelines using Concourse and GoCD

• Supporting corporate initiatives (e.g., security hardening)

• Having a good time learning and working with the people on the team

As a senior engineer, you will provide technical leadership for your team including mentorship to less experienced engineers. You will take into consideration the needs of the business, operations teams, as well as the engineering team, when identifying prioritization of tasking for the team.

Employees at all levels are expect to:
 

• Understand our Operating Principles; make them the guidelines for how you do your job

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

• Win as a team - make big things happen by working together and being open to new ideas

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

• Drive results and growth

• Respect and promote inclusion and diversity

• Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

• Develops solutions to a wide range of difficult applications, problems or procedures

• Interprets internal/external business issues and recommends complete solutions based on best practices and proven technologies

• Works with other members of cross-functional teams, third party vendors, and company product managers and marketing teams to deliver quality products in a timely fashion that meet defined requirements

• Provides technical leadership and mentorship

• Is diligent about recording/documenting development and production support activities and tasks in our ticketing tool

• Ensures that project requests are properly accepted into the SRE engineering team, worked on in a timely and efficient manner, are of high quality, and smoothly going the DevOps life cycle – continuous innovation, feedback, and improvement

• Deploys new systems and software including appropriate testing to ensure successful deployment. Determines the necessary test coverage and plans for deployment strategy

• Other duties and responsibilities as assigned

• Occasional on-call support is expected

Job Specification:

• Bachelor’s Degree or Equivalent

• Engineering, Computer Science

• Generally, requires 8-11 years related experience

Preferred Qualifications

• Experience with Cloud Providers and configuring Infrastructure
  Scripting experience with bash and python 3

• Experience troubleshooting applications and networking (Java, Angular, VPC’s Firewalls etc)

• AWS

• Kubernetes

• Terraform

• Scripting (bash/Python)

• Ansible

• Concourse/GoCD

• Docker

• Monitoring systems (Prometheus/AlertManager/Grafana)

• Git

• Experience with CM Tools (ie Terraform and Ansible)

• Experience with CI/CD Tools

• Understanding of and experience with distributed systems and how the pieces fit together.

• ECS/ECR

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.