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Client Services Analyst II, IT Support

Company: Comcast
Location: Englewood
Posted on: July 21, 2021

Job Description:

Job Summary

Responsible for assisting to oversee system support functions in a client server systems infrastructure. Manages day to day activities within the system including maintenance and interfacing with system personnel to ensure that all questions / issues arising are resolved in a timely manner. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

  • Tests new software, system patches and Operating system images for conflicts with existing applications using a defined test plan.
  • Tests, diagnoses and resolves end user desktop hardware, OS and application problems.
  • Coordinates with vendors for hardware parts/repairs/replacements.
  • Manages system outages to resolution.
  • Collaborates with fix agents, both internal and external, to resolve issues.
  • Researches and investigates new products for PC software, hardware and mainframe.
  • Provides consultation services for users with problems or new tasks and formulates solutions.
  • Provides immediate technical application support via telephone, email and Internet.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.


Associate's Degree

Relevant Work Experience

0-2 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Keywords: Comcast, Denver , Client Services Analyst II, IT Support, Other , Englewood, Colorado

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