The Comcast VIPER Alternate Content Operations team is a growing,
fast-moving team of experts who deploy and support a variety of
solutions in end-to-end IP Linear Video Processing, focused on
Packaging, Dynamic Ad Insertion, Virtual Stream Stitching, Content
Blackout delivery to Comcast and its Syndication Partners as well
as IP Linear responsibilities and relationship across these
components. We are a team that thrives on big challenges, superior
results, high-quality products, well-documented software and the
agility to move quickly in all these areas.
The Engineer 3 is a technical leader in the IP Linear
organization, responsible for the timely deployment and
troubleshooting of our products. He or she holds advanced
technical knowledge of linear products, demonstrating an in-depth
understanding of the product life cycle. He or she is
responsible for collaborating with the broader VIPER organization
to understand requirements and integrate our applications with the
wider linear delivery, video on demand, time shifted, and player
teams. The group is accountable for the overall deployment,
delivery and operational support of all alternate content related
systems in the wider IP video infrastructure.
What are the interesting problems you’ll be working
Comcast acquires programming content from a vast number of
sources, each with their own unique video standard interpretation.
One of the developed IP Linear solutions normalizes and conditions
all these unique variants into a common “house” standard format for
consumption by all downstream video consumers. This normalization
impacts all our IP services including content blackout as required
by our programming contracts and dynamic ad insertion, a growing $2
billion dollar Comcast business.
Our newest project is a real-time content switching solution
managing MPEG DASH manifests from multiple sources and on a
fine-grained, potentially per-user basis, constructing a unique
viewing experience based upon subscriber location and other
information. The solution must serve millions of subscribers with
response times in milliseconds. You will be working with some of
Comcast's best engineers to develop this keystone of the linear
pipeline for Comcast as well as its national and international
With whom does the Alternate Content DevOps engineer
Alternate Content DevOps engineers collaborate with industry
experts from many disciplines: software architects and developers,
network engineers, data scientists, video player developers,
content security specialists, and various streaming video
technologists. An Alternate Content DevOps engineer also
engages with quality assurance engineers and product owners on a
Where can you make an impact?
Your deployments and upgrades for Comcast and for Comcast’s
Syndication Partners will be responsible for providing the correct
entertainment and ad content for tens of millions of viewers across
a wide range of devices. Your monitoring and troubleshooting
efforts will have real impact on customer satisfaction and company
revenue. The systems you collaborate on, deploy, and maintain
will enable first-to-market product features and integrate with big
data systems for reporting and analytics. You will help
influence groundbreaking streaming video technology standards using
cutting-edge technologies with real world lessons and see your
individual contributions have multi-million dollar impact to
Comcast’s bottom line.
Work with Systems Architects and Systems engineers to understand
upcoming products and deployment plans.
Deploy new instances and upgrades of complex products and
systems across various sites within varying infrastructures.
Manage and support our video products across multiple sites
located both internally and externally at Comcast syndication
partner locations in a 24x7 capacity (will include on-call
Collaborate with other operations teams and with software
development teams to troubleshoot and fix software and systems
issues as they arise.
Collaborate with software development teams to improve software
reporting, deployment, and release processes.
Develop and maintain internal processes and tools for software
deployment coordination and automation.
Collaborate with software development and QA teams to design and
run performance and load tests against relevant systems.
Develop and maintain internal processes and tools for system
metrics and health status.
Create, manage, and follow incident and change tickets related
to daily activities.
Keep meticulous records and documentation regarding events,
issues, processes, and knowledge relating to the team’s
Provide technical leadership and training to lower-experienced
Important and Useful Skills:
GNU/Linux tools and operations, such as (but not limited to) the
vi editor, writing shell scripts, and common operational
engineering commands (e.g.: curl, tail, etc.)
Light network engineering skills (HTTP and TCP protocols, HTTP
return codes, VIP operations, etc.)
Light software development skills (RESTful and other standard
web services, API concepts, program memory management, etc.)
Light relational database management skills (SQL and other
general relational database concepts).
Cybersecurity and network security concepts.
Containerization technologies such as Docker and Kubernetes.
Monitoring and metrics tool concepts (Prometheus, etc.)
CI/CD processes and tools.
Scripting language knowledge (Python, PERL, Ruby, etc.)
QA concepts including performance and load testing methods.
Incident and change ticket management.
Troubleshooting complex systems and software.
Strong self-motivation and independence.
Strong critical thinking abilities.
Time management abilities.
A good capacity for thoughtful listening and communication.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides
to compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That’s why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality – to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation
and benefits summary on our careers site for more details.