IT Field Technician I

Company: Ent Federal Credit Union
Location: Denver
Posted on: June 12, 2021

Job Description:

Position Description:

Field Technicians exist to support the internal customer community by providing direct technical assistance. This includes responding promptly to customer requests and problems to gather valuable information to directly resolve those problems or working with other resources to monitor its resolution.

Experienced IT professional providing advanced technical knowledge on current hardware and software with the ability to manage sensitive and complex customer requests. Possesses advanced technical knowledge for escalated troubleshooting, documentation, and supporting the completion of projects.

Essential Job Duties and Responsibilities:

• Resolves more complex work requests involving coordination with multiple functions or departments, maintaining systems managed by the Field Support Team. They can address complex issues requiring more expertise.This can involve going onsite to set up and support branches and other remote Ent locations.
• Assists teams with projects and requests to reach goals of the credit union.
• Documents problems and resolutions.
• Performs audits and updates assets in the inventory system.
• Operates cohesively as part of a larger team in managing individual work and team goals.
• Other duties as required

Minimum Formal Education Required for this Position:

High School Diploma or equivalent

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of "Knowledge Consistent with a Bachelor's Degree in Accounting and 2+ years' of accounting experience" could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master's Degree in Accounting and 0 years of work experience.

Minimum work experience:

• 2+ years of experience in a technical service desk role.

• (Preferred) 1+ experience with financial institution software and/or Microsoft 365 environment

Technical or specialized knowledge/skills:

• Possesses advanced knowledge of standard hardware and software in the IT infrastructure.
• Intermediate knowledge of infrastructure and networking topologies as it relates to devices.
• Can independently handle all routine and many non-routine inquiries and problems.
• Understands the organizations daily requirements with the ability to prioritize functions based on criticality.
• Intermediate understanding of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations.
• Strong written, verbal, and listening communication skills to understand and convey technical requests or incidents to non-technical customers.
• Excellent analytical skills.
• Proficiency with all Microsoft Office products.
• Demonstrates a strong orientation towards customer service and teamwork.

Certifications required:

• None Required
• (Preferred) Network+, Security+, MCSA, CCENT, or similar certification.
• Valid Colorado State driver's license and an acceptable driving record.

Environmental, physical and psychological requirements:

• Must be able to sit or stand for prolonged periods of time in a climate-controlled environment. Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, handling paper, currency, or coin, and operating a telephone. Demands for visual and auditory acuity are typical of an office environment. Must be able to interact via email, telephone, or in person with diplomacy, tact, and courtesy with all members under varying circumstances. Must be able to lift up to 40 lbs. Must be comfortable climbing to and working at building roof heights on scaffolding, ladders, or other specialized equipment. Must be able to drive a motor vehicle to multiple locations daily as situations emerge.

Hourly rate range for this position: $23.85 to $31.31 (This position is eligible for an annual corporate bonus based upon performance) Grade I11

For information on our benefits please visit: https://www.ent.com/globalassets/pdf-files/legal/benefit-summary-sheet-2021.pdf

Keywords: Ent Federal Credit Union, Denver , IT Field Technician I, Other , Denver, Colorado