Personal Lines Insurance Sales & Service Representative - Entry Level - Work At Home Available
Company: USAA
Location: Cripple Creek
Posted on: June 12, 2021
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Job Description:
Purpose of Job Within defined guidelines and framework, provides
the Property & Casualty (P&C) member experience by performing
customer service, sales, and retention activities for one or more
USAA personal line products that occur across multiple contact
channels (i.e. inbound phone calls, email, chat, social media,
etc.) to provide adequate coverage and advice to help ensure
members financial security and aligns to USAA standards.
Job Requirements
We are currently seeking talented Insurance Professionals Sales and
Service for future opportunities in 2021 with the opportunity to
work at home full time or in office full time. Full time and Part
time opportunities available.
WORK AT HOME REQUIREMENTS
Click on link below to watch USAA's Customer Service Careers
Spotlight:
https://www.youtube.com/watch?v=i6SPVgJL_Z8
Come join our award winning team! USAA was recently recognized by
Forbes as one of the Best Employers in the U.S. and FORTUNE
magazine highlighted us as one of the World's Most Admired
Companies. We are proud to consistently receive outstanding awards
and ratings for member service, employee well-being and financial
strength. Everything that happens at USAA is based on our core
values: Service, Loyalty, Honesty, and Integrity. These are the
foundations of how we do business with our members, as well as how
we treat each other.
Identifies and manages existing and emerging risks that stem from
business activities and the job role.
Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for
business activities.
Facilitates the Property & Casualty (P&C) member experience by
answering inbound phone calls, emails, and/or other contacts from
members.
Applies developing knowledge of personal lines insurance to assist
members with foundational to moderately complex quotes, binding new
business, rating, policy, billing, payment, underwriting, contract
and coverage provisions, and premium changes for insurance products
and services. Responsible for the respective trailing documents for
all states.
Identifies, assesses and understands member needs and consistently
provides complete and accurate advice and solutions, including
products and services. Provides thorough issue diagnosis while
minimizing transfers, escalations and call backs.
Utilizes the tools and resources available to support members with
some assistance.
Effectively operates in a contact center environment and navigate
multiple systems/programs while maintaining an engaging member
interaction that occurs across multiple channels.
Required maintenance of Property & Casualty (P&C) license and
state registrations.
TRAINING SCHEDULE FOR BOTH FULL TIME AND PART TIME:
Member contact employees must have access to minimum broadband
internet connection standards as defined by USAA. Current
requirements are as follows:
Bandwidth must have minimum capability of consistent speeds of 25
Mbps download and 5 Mbps upload.
Wireless and Satellite coverage is currently not approved.
Must be able to provide workspace at home that is safe, suitable
for work, and provide a distraction free environment from
background noises that may distract a member or internal USAA
customer.
TRAINING SCHEDULE
Full schedule availability is needed (Monday) - (Friday), 8:00 AM -
10:00 PM.
Training includes New Employee Orientation, Licensing, Enterprise
Knowledge, Pipeline training and On-the-job-training.
You must successfully complete a training program. USAA training
programs include classroom instruction, computer-based lessons, and
instructor-led activities with systems simulations.
Employees attending training are expected to meet USAA's
established standards for performance, attendance and conduct.
WORK SCHEDULE
FULL TIME: Availability to work 40 hours/week between Monday
- Sunday 9:30 am - 12:00 midnight (Local time)
PART TIME: Part time: 9:00am - 2:00 pm Monday - Saturday, 4
day work week.
MINIMUM REQUIREMENTS
High School Diploma or GED equivalent.
Up to 1 year customer service experience in insurance, financial
services and/or relevant direct customer service and/or sales
experience.
Successfully acquire Property & Casualty (P&C) license and
state registrations within 90 days of hire.
Strong interpersonal and communication skills.
Ability to prioritize and multi-task, including navigating through
multiple business applications.
Successful completion of a job-related assessment may be
required.
PREFERRED REQUIREMENTS
1 year of customer contact experience in a needs-based sales
environment
Military Service
Experience in a fast-paced contact center environment
6+ months experience frequently communicating (minimum 60 percent
of the time) with customers by phone, e-mail, and/or face to
face.
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Compensation:
USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid
within the salary range based on your experience and market
position. The hiring range for this position is: $37,000 $40,000
*(this does not include geographical differential, it may be
applied based on your work location)
Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors.
Geographical Differential: Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.
Shift premium will be addressed on an individual-basis for
applicable roles that are consistently scheduled for non-core
hours.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.
Please click on the link below for more details.
USAA Total Rewards
Relocation assistance is not available for this position.
Opportunity to Work at Home after 6 months of demonstrated
proficiency in the office.
All Work at Home connectivity requirements must be met to work at
home.
Qualified applicants must successfully complete a pre-employment
background and drug screen.
Keywords: USAA, Denver , Personal Lines Insurance Sales & Service Representative - Entry Level - Work At Home Available, Other , Cripple Creek, Colorado
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