On Call Escrow Processor / Closing Processor

Company: Land Title Guarantee Company
Location: Denver
Posted on: June 12, 2021

Job Description:

Job Summary:

The Closing Processor is a key player in the closing process, truly setting the tone for the organization of information pre-closing. This individual provides initial file processing including the collection of property data, orders of title reports, and resolves any defects and/or satisfies existing lien or encumbrance requirements. Post-closing the Closing Processor disburses funds as instructed by the appropriate part(ies), proofs and (re)organizes the closing documents, and records the transaction with the proper state/county agency. The Closing Processor interacts with numerous state agency representatives, clients, and colleagues in their capacity and thereby must be warm and professional in their demeanor and communication. This role would be a great route into the Title and/or Real Estate industry for someone looking to make a career change or launch a career with a phenomenal company. This position is an on call position and hours are scheduled due to business need up to 40 hours a week. This position starts at $16/hour and is not benefit eligible, but is a great way to have some flexibility in your schedule and learn about the title insurance business. It can support a variety of offices across the metro Denver area.

Your Day-to-Day:

Customer Interaction

• Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing Land Title in a way that builds customer relationships and a positive corporate image
• Answer customer inquiries in a timely and accurate manner; respond appropriately to provide technical assistance when needed
• Maintain direct, continuing relationships with assigned customers; take responsibility for customer satisfaction and loyalty
• Coordinate daily closing activity to fulfill team responsible for meeting and exceeding customer closing expectations; continuously communicate about scheduling, work volume, and work assignments

Pre-Closing

• Collect property data e.g. payoff statements, tax status, homeowners association status letter, water, and sewer status
• Obtain clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals; provide a proactive approach in notifying customers of potential roadblocks or issues
• Review contract and assist in pre-typing to prepare preliminary settlement statements and real estate documents
• Prepare general and specialized closing documents; organize real estate and lender loan documents in preferred order
• Prepare and organize lender loan and real estate documents in preferred order and copy for physical presentation

Post-Closing

• Claim wires and/or deposit "Good Funds"
• Prepare deposits and receipts, process cashier's checks, and void or stop checks as necessary
• Disburse funds and documents according to instructions from the mortgage company, payoff lender, title, and other appropriate parties
• Proof recording documents for typographical errors, signatures, notary, and/or recognize omission of data; record documents with appropriate state/county agency

Other Duties

• Provide transaction information to authorized persons or determine who can best provide and route the request
• Perform notarial duties by following the National Notary Association Guidelines
• Proficient adoption of closing strategies
• Perform other related duties as assigned by the manager; overtime may be required at high volume

Hiring Requirements

• High School Diploma or Equivalent
• Ability to obtain Colorado Notary
• Solid working knowledge of E-mail, Microsoft Office Suite, and Internet
• Experience working in a customer service environment

This position is an on call position and hours are scheduled due to business need up to 40 hours a week. This position starts at $18/hour and is not benefit eligible. In addition, we offer an annual discretionary employee bonus (dependent on Company and individual performance).

Land Title works hard to promote work/life balance offering vacation time and holiday time off for eligible employees. Full-time employees have a benefits offering that includes medical, dental, vision, group term life insurance, accidental death and dismemberment insurance, short and long term disability, and an employee assistance program. Also available are voluntary income protection benefits such as supplemental life insurance, as well as a 401(k)-retirement plan with a company match. Land Title also offers other great programs that may provide for discounted Title services for eligible employees, and opportunities to participate in philanthropic work through our community engagement committee.

Why Land Title:

Land Title Guarantee Company is the largest locally-owned and operated title agency in Colorado with more than 50 offices spanning the State.

Our Values: We are guided by our Company's core values: excellence, efficacy, responsibility, altruism, and honesty. These values guide our teams day in and day out and we take them seriously. We pride ourselves on building an inclusive and fun culture, where everyone feels part of the team and shares in our success.

Employee Development: At Land Title, our most precious resource is our people. We invest in training and development, providing a variety of avenues for employees to grow and develop professional skills. We are proud to share that nearly 18% of our employees have been with Land Title for 15 years, and over 10% have been with us for 20 years or longer. The majority of current managers started in entry-level positions and grew with the Company over time.

Committed to Colorado Communities: Each year, Land Title supports numerous organizations across the state ranging from local food banks to mental health advocacy groups, to youth athletics and relief for those impacted by wildfires. Leadership starts at the top and our executive team regularly donates their time to professional and civic organizations that promote and support the communities in which we work. Children's Hospital, HopeWest, Downtown Denver Partnership, Denver Metro Chamber of Commerce, Museum of Nature and Science, and the Colorado Association of Realtors Foundation, are just a few of the organizations for which our leaders and colleagues donate their time and efforts.

Big Company, Small Company Feel: As a family-owned business, and with more than 700 employees across the state, we continuously strive to ensure everyone feels connected and has a voice. Feeling appreciated, advancement opportunities, teamwork, and incredible benefits are key themes often cited by employees in our employee satisfaction surveys. And, once it is possible, we will again host a variety of Company-wide events and gatherings to bring everyone together in person, such as at a Rockies game or at our annual State of the Land meeting.

Innovative and Nimble: Land Title is a pioneering leader in the title industry. We are committed to consistently delivering a seamless, professional transaction experience that leverages the latest technology and tools. We don't rely on out-of-the-box solutions but rather build engaging, dynamic proprietary applications to benefit our employees and our customers (and theirs). We never let the grass grow under our feet.

Other Good Stuff: We host monthly all-hands meetings, hold a quarterly employee awards acknowledgment, and a variety of Company-wide events. Other Company traditions include a free Thanksgiving turkey, Valentine's Day chocolates, and Halloween treats.

Keywords: Land Title Guarantee Company, Denver , On Call Escrow Processor / Closing Processor, Other , Denver, Colorado