Technical Support Engineer

Company: DISH Network Corporation
Location: Englewood
Posted on: June 12, 2021

Job Description:

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. DISH Business has experienced significant growth in the commercial market over the past few years and expects to continue growing, particularly with networking-related technologies in the form of Dish Fiber and OnStream. While exciting as we push new networking technologies, this adds complexity and challenges to our business. As a Business Operations Analyst, you'll be a key member of the DISH Business Technical Support Team focused on supporting a variety of new and legacy video and networking-related technologies. You do not need to be a video or networking expert to join this growing team. Rather, we're looking for someone who is familiar with basic networking and technical concepts and has the drive to learn more. If you like figuring out how products work in a fast paced environment, and then leveraging that knowledge to provide support to our DISH partners, then this role is for you! Job Tasks Support Dish Business's complete line of commercial video and internet products Provide support via phone, email, and video conferencing to technicians in the field Configure lab equipment to replicate field issues and diagnosis root causes Escalate unresolved issues to 3rd part manufacturers as well as internal Dish Development teams Assist QA with regression (acceptance) tests for new software/hardware releases Draft and maintain resources such as release notes, installation manuals, whitepapers, best-practices, knowledgebase, troubleshooting documents and online training modules. Use salesforce to track all support interactions with each account. May provide technical support during the sales process, including helping review and respond to requests for proposals (RFP) and pre-installation discussions with the end customers May assist the Dish Business Product Team during development of certain products/solutions May help develop and lead product trainings onsite & offsite Lite travel required for Conferences/Expos and occasional site visits. Knowledge and Experience Ability to learn new technologies and procedures quickly Strong analytical, troubleshooting and problem resolution skills Good verbal and written communication skills especially for explaining technical concepts to users at various levels of technical proficiency Ability to multitask and be flexible based on the customer and business needs Ability to prioritize workload and tasks Can think logically, systematically yet also be creative and think "outside the box" Effectively manages difficult or volatile situations Understanding of networking concepts not required but preferred Understanding RF & QAM distribution concepts not required but preferred Education and Qualifications College degree or 4+ years relevant work experience e.g. Commercial TV Installation Technician Cisco CCNA certified, not required but a bonus DOCSIS DEP certification, not required but a bonus Debugging and testing of Android Apps, not required but a bonus #LI-JP1 Compensation: $48,600.00/Yr. - $67,300.00/Yr. From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.

Keywords: DISH Network Corporation, Denver , Technical Support Engineer, Other , Englewood, Colorado