Administrative Assistant - Front Desk

Company: Metropolitan State University of Denver
Location: Denver
Posted on: June 12, 2021

Job Description:

Posting Details

Posting Number S00172 Position Title Administrative Assistant - Front Desk Employment Status Student Work-Study Hourly Wage

14.77

Employee Category Student Department Admissions Office Location Enrollment Management (Division) Position Summary

Front counter staff will provide high quality customer service support to the Office of Admissions. Student staff will serve as receptionist assisting prospective and/or current students on a walk-in basis. Employees are responsible for accepting forms and verifying them for accuracy as well as noting them in our database. Strong communication skills are necessary as complex admissions and residency information must be effectively communicated with students. Duties often require research/follow-up with various parties to validate information and successfully see prospective students through the enrollment process. In addition for front desk duties, staff will be sorting incoming mail and faxes, assisting in open house, calling campaigns, assemble acceptance packets, data entry processes, and other duties as assigned. #LI-DNI

Duties/Responsibilities

• 75% Provide high quality customer service at the front counter, by email and/or over the phone
• 15% Sorting mail, calling campaigns, letters, staff support
• 5% Assist during special events - i.e. open house, campus visits, luncheons, admitted student day, etc.
• 5% Other duties as assigned

Required Qualifications

• Be able to learn and communicate complex admissions and residency information
• Strong customer service skills and ability to provide a positive, lasting impression of the MSU Denver community.
• Problem solver
• Detail Oriented
• Strong organizational skills
• Must be a current student enrolled in at least 6 credits
• Minimum 2.0 GPA
• Flexible
• Reliable
• Professional

Preferred Qualifications

• Bilingual in Spanish
• Experience using Banner and/or Slate
• Admissions and/or Residency requirements

Posting date 05/13/2021 Closing date 08/01/2021 Closing Instructions Open Until Filled Work Hours

Must be available to work15-25 hours during the semester between 8AM and 5PM

Benefits

MSU Denver offers temporary, non-benefit eligible employees sick leave. The sick leave is accrued at a rate of 1 hour for every 30 hours worked, not to exceed a maximum of 48 hours in a calendar year.

Special Instructions to Applicants

Applicant Documents

Required Documents

• Resume or Curriculum Vitae

Optional Documents

• Curriculum Vitae
• Cover Letter/Letter of Application
• References
• Class Schedule
• Proof of Work-Study Award

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you have demonstrated experience working with Banner?
• Yes.

• No.

• Are you Bilingual in English and Spanish? (Please note: your skills will be tested as part of the interview process)
• Yes

• No

• List any additional skills, qualifications, or certifications that would apply to this position (example: CPR/First Aid certification, ASL certification, bilingual, etc.)

(Open Ended Question)

• Do you have experience providing customer service?
• Yes.

• No.

• Do you have experience working at a front desk and being the first point of contact for customers/clients? Please provide examples.

(Open Ended Question)

• If able, please give us an idea of what your ideal work schedule would be from 8:00 AM to 5:00 PM, Monday through Friday.

(Open Ended Question)

Keywords: Metropolitan State University of Denver, Denver , Administrative Assistant - Front Desk, Other , Denver, Colorado