IT Frontline Helpdesk Specialist (Temporary 3 month, FT, Position)

Company: Tyler Technologies
Location: Lakewood
Posted on: June 12, 2021

Job Description:

The IT Frontline Helpdesk Specialist provides tier one phone support for Tyler's employee computing needs. This is a temporary role, approximately 3 months, to help support the end user services team. Hours are M-F, 8-5 pacific time.

The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail orientated, quick to learn new technologies and be able to handle multiple tasks simultaneously.

Responsibilities

• Provide end-user support for Tyler's internal customers via telephone, email, remote control and in-person.
• Maintain a high level of courteous customer service at all times
• Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer related issues
• Learn the functions and back end of Tyler's applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes
• Aid the management team in conceptualizing updates and upgrades that will enhance Tyler's employee's experience

Qualifications

• Associates degree in computer science or equivalent experience/certification
• Demonstrated or previous experience installing, configuring and supporting operating systems, PCs, printers and other hardware
• Ability to prioritize and complete multiple tasks in a fast paced, technical environment
• Excellent customer service, organizational, interpersonal and communication skills
• Prior phone/customer service experience is key
• Ability to work independently and in a team environment
• Demonstrated ability to maintain a positive, professional attitude

Keywords: Tyler Technologies, Denver , IT Frontline Helpdesk Specialist (Temporary 3 month, FT, Position), Other , Lakewood, Colorado