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Hotel Floor Supervisor

Company: Eldorado Resorts, Inc.
Location: Denver
Posted on: June 12, 2021

Job Description:



  • Employee Referral and Retention Program now in effect! Bonus at 1, 3 & 6 months of service! *

$1,500.00 Sign On Bonus for Eligible New Hires

Who we are:


We create spectacular worlds that immerse, and inspire to connect you.

We don't perform magic, we create it with excellence.


Together we win.

Join our empire we are the largest gaming enterprise with 55+ properties.


This position ensures the highest level of overall room quality by performing room inspections prior to guest arrivals. Additionally, this position inspects all hotel common areas, replaces in-room inventory, reinforces policies and procedures, assists with staff training and feedback, delegates housekeeping and maintenance tasks and keeps staff accountable. This position also handles the tracking of staff performance, maintenance issues, as well as assists with schedules and performance improvement strategies.


  • Attend daily staff meetings to receive daily work assignments and communicate pertinent information.
  • Inspect rooms using task checklist and perform the following functions:
  • Ensure all rooms are clean, stocked, in working order.
  • Ensure all storage closets are cleaned and stocked.
  • Determine rooms in need of additional cleaning, and repairs. Ensure tasks get completed thoroughly, efficiently and effectively.
  • Use discretion, depending on the time of day, to either assign re-dos or accept responsibility to complete tasks.
  • Ensure all rooms are properly locked off for arriving guests.
  • Request assistance from maintenance with tasks such as appliance repairs and mechanical issues.
  • Inform Dispatch when rooms are approved guest check-in, no later than 4pm.
  • Assist with the training, retaining, developing, scheduling and reviewing of the housekeeping staff.
  • Assist with staff training to ensure training is thorough and occurring on a regular basis.
  • Ensure all housekeeping staff is knowledgeable and trained in the proper use of all cleaning products and equipment.
  • Answer all radio calls.
  • Have complete knowledge of all special events and promotional activities.
  • Responsible for opening the office daily. Collect and submit daily checklists.
  • Delegate, supervise and check the work of all housekeeping employees, ensuring a high level of quality and productivity.
  • Work with staff to resolve problems and address any requests and inquiries that may arise.
  • Coach team members on ways to improve their performances and develop goals.
  • Establish, communicate and reinforce Company policies, procedures and standards with the Housekeeping staff.
  • Monitor staff performance regularly. Oversee performance tracking systems to ensure job performance accountability.
  • Wear proper uniform.
  • Keep accurate records of all staff performance issues, keeping management informed.
  • Assist the Executive Housekeeper with the day to day operations.
  • Assist with daily staff meetings. Distribute daily work assignments. Communicate pertinent information.
  • Assist with weekly inventory counts and maintaining par levels of inventory.
  • Input all maintenance issues into Company software to ensure proper reporting and accountability.
  • Maintain the Safety Data Sheet (SDS) manuals in Spanish and English and enforce correct chemical labeling and dispensing


  • High school diploma ir GED equivalent preferred. Zero to one year experience in cleaning public buildings and/or facilities.
  • Ability to read, follow instructions, and understand visual aids. Knowledge of CDC guide lines. Answer all radio call promptly. Ability to perform assigned duties under frequent time pressure in an interruptive or confined environment.


  • Casino environment. Exposed to loud noise, smoke, bright lights, wet areas, and temperatures that vary.
  • Use of ladder, stairs, elevator, and escalator.

CDC Guidelines:

  • Frequently change cleaning rags
  • Frequently change gloves
  • Use proper disinfectant
  • Maintain social distancing
  • Mask required
  • Temperature check


  • Competitive Pay
  • Paid Time Off
  • Direct Deposit
  • 401K Retirement Plan (No Vesting Period)
  • Voluntary Health, Life and Disability Plans
  • Employer Paid Life Insurance
  • Employee Assistance Program
  • Voluntary Short and Long Term Disability
  • Team Member Celebrations
  • Team Member Discounts
  • Free Parking For All Team Members
  • Promote From Within Culture
  • Fun Team Environment

Pay Rate: $18.00-21.00/hour DOE

Don't want to drive to Black Hawk? Check out these flexible casino bus routes at or

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.


Caesars Entertainment is the world's most geographically diversified casino-entertainment Company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Keywords: Eldorado Resorts, Inc., Denver , Hotel Floor Supervisor, Other , Denver, Colorado

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