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Mgr, Appraisals

Company: FirstBank
Location: Lakewood
Posted on: June 12, 2021

Job Description:

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 110 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company's "banking for good" mantra. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

The Appraisal Manager position is designed for individuals with extensive appraisal experience as well as strong customer service skills, who: leverage their appraisal knowledge into developing and managing department processes and staff, focus on supporting the bank's growth and mitigating risk associated with collateral valuation, leverage their industry and bank policy knowledge to make independent decisions related to appraisals, and professionally represent the department in conversations and meetings with bank officers, vendors, and other loan support staff.

What you will do

  • Monitor collateral valuation report review processes, including monitoring residential and commercial real estate appraisal review performance goals, verifying standard review processes are followed to maintain efficiency, monitoring business appraisal review processes, managing appraisal development processes and independence, and ensuring reports comply with bank policy and regulatory requirements as applicable.
  • Manage the performance of licensed residential and commercial review staff, including monitoring productivity, identifying additional training opportunities, supporting ongoing staff development, and communicating and enforcing bank performance expectations.
  • Maintain a strong knowledge of business, residential and commercial collateral valuation report and review requirements, specifically industry standards, federal appraisal regulations, and bank policies, to ensure accurate collateral valuation reports and reviews are completed to support the bank's loan origination functions.
  • Identify new opportunities to improve department processes and procedures, and complete and/or oversee the completion of projects as identified or assigned.
  • Clearly and professionally communicate with review staff, vendors, branch loan officers, and applicable centralized staff and officers to address questions and communicate expectations related to appraisal ordering and review requirements.
  • Train and provide support to: residential and commercial appraisal review and ordering staff, Management Trainees, bank loan officers and loan support staff on appraisal report development and FirstBank's review requirements.
  • Ensure assigned staff completes all required tasks while operating in a high paced environment, multi-tasking to provide consistent support to bank loan personnel and meet specified deadlines within defined FirstBank Valuation Services core hours.
  • Oversee appraisal report review workflow tracking procedures, and provide feedback on appraisal ordering procedures.
  • Monitor compliance with assigned Service Level Objective performance goals and appraisal compliance expectations for direct reports.
  • Attend appraisal courses and seminars to continually advance appraisal policies and procedures knowledge and to maintain the licensed appraiser status as required by state licensing entities.
  • Perform other duties and projects as assigned.
  • Understand and comply with all provisions of the Safety in the Workplace policy.

Supervises the work of a group of direct reports. Responsible for performance management and evaluations; hiring and staffing, scheduling. Enforces policies and procedures. Directs day-to-day work of employees, through supervision of lead staff or directly. Supervisory responsibilities may be limited to a specific shift or a portion of a function, facility or location. May assist with training and payroll. Coaches and develops staff.

Minimum Qualifications of Position

  • An active Certified Residential or Certified General Appraiser license, issued through the State of Colorado and in good standing. An active license in good standing through another state may be considered if the applicant is willing and able to obtain a Colorado license.
  • Typically requires a Bachelor's Degree in Real Estate, Business, or Economics and 5 years of applicable appraisal experience, either through report development and preparation or review work, and prior supervisory experience. A combination of post-high school education, job related certification, and related experience equivalent to 7 years may be considered in lieu of minimum requirements.

Preferred Requirements

  • At least 3 years of experience with FirstBank, as this experience provides a strong foundation of the bank's culture and expectations for managing collateral valuation reports obtained to mitigate loan origination risk.

Knowledge, Skills, and Abilities

  • Strong attention to detail and organizational skills,
  • Excellent verbal and written communication skills,
  • Ability to multi-task, prioritize and meet established deadlines as assigned,
  • Several years of experience completing and/or reviewing real estate appraisal reports, specifically reviewing reports for FirstBank, and a thorough understanding of industry standards (USPAP) for appraisal report development.
  • Appraisal review staff are not permitted to work for other valuation services companies, including working under their own employment, or conduct appraisal work or valuations outside of employment with FirstBank as this is considered a conflict of interest.

Working Conditions and Physical Requirements

  • Frequently remains stationary throughout a typical business day
  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
  • Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
  • Occasionally positions self to access drawers and shelves of various heights
  • Frequently reaches for and handles paperwork and files
  • Constantly communicates with customers, coworkers, and management in-person and on the phone
  • Must be able to exchange accurate information

Salary Range

$93,392.00 To $140,000.00

Statement of Benefits

FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

This Job may be eligible for the:

  • Retention Bonus Plan

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

Keywords: FirstBank, Denver , Mgr, Appraisals, Other , Lakewood, Colorado

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