Eng.2, ActiveCore Operations Engineer
Posted on: May 6, 2021
Responsible for delivering and supporting customer software defined
networks on Comcast's ActiveCore platform. Plays an important role
in the building and troubleshooting of customer network
configurations and services. Works with moderate guidance in own
area of knowledge. Job Description
Works in a Software Defined Networking (SDN) environment.
Understands Network Function Virtualization (VNF) concepts and
strategies including Universal Customer Premise Equipment
Demonstrates expert level knowledge of Internet Protocol (IP)
routing and switching fundamentals (See Preferred
Works in a 24x7 Operations environment supporting live
Supports both standard customers as well as large/complex customers
with custom designs and configurations.
Exercises judgment during incident management, site design, network
configuration and network activation to ensure efficient use of
Displays in-depth knowledge of engineering and development
methodologies, concepts, skills, and their application.
Implements uCPE and associated services in the inventory management
database and updates and/or modifies designs with IP assignments
and CLLI codes.
Provisions network service configuration in the SDN Service
platform for services such as Firewall, NAT/PAT, QoS, DHCP, Traffic
Steering, BGP, Static Routes, Wireless Backup, Hybrid WAN, High
Availability, LAN and WAN interfaces, etc.
Completes Bill of Materials (BOM) for hardware required for each
site provisioned, ensuring the configuration and hardware match to
meet the customer's requirements.
Working with Customer Project Managers (CPM), provides
configurations and technical leadership as a primary technical
resource on IP router network technologies, traffic flows, and
overall end to end network communication during the Service
Test and Turn Up:
Tests and turns up new uCPE and Wireless Backup circuits in a
production environment. May recommend new practices and procedures,
Executes test plans and logs results. --Gathers supporting
documentation such as installation photos and speed tests.
Works with Field Technicians in all Regions, as well as related
Engineering departments and centers, to maintain communications
regarding work orders/projects. Instructs the field how to connect
the uCPE and Underlay circuit(s).
Coordinates and resolves service issues with providers and vendors
to ensure accurate and timely implementation and resolution of
off-net Underlay circuit issues.
Coordinates efforts to resolve issues so all orders are completed
in a timely fashion.
Regularly updates CPM with issues/progress status. May provide
project leadership, as required.
Interfaces with customers in regard to acceptance testing of SDN
Overlay and Wireless Backup services. Executes test plans and logs
Develops and implements test and acceptance criteria for network
Troubleshoots IP networking and security issues, providing
resolutions according to established practices and procedures
including executing packet captures, analyzing network performance
data, reviewing security profiles, parsing log files, and
understanding the customer's desired outcome.
Interfaces with customers to resolve customer issues with their
Interfaces with customers to understand Change of Service
Interfaces with customers to help educate them on the use and
functionality of their service.
Opens and updates service tickets in database/tracking system.
Expertly troubleshoots IP and Network Security issues including
routing, performance, connectivity, access, network address
translation, access control lists/firewall rules, and network
management protocols (DHCP, DNS, etc.).
Analyze network performance metrics and identify service affecting
root causes to customer chronic and systemic issues. --Collaborates
with customer, Development and Strategic Engineering, and SDN
Service platform vendor during in-depth troubleshooting.
Executes Change of Service requests through the SDN Service
platform. --Validates functionality after changes made to ensure
Escalates issues in a timely fashion. Provides all relevant
information, accurately entering information into trouble ticket
Directs efforts so as to maintain service Mean Time to Repair
(MTTR) within regional or contractual standards.
Performs deep dives and root cause analysis into customer issues
looking for systemic problems.
Collaborates with Engineering and Vendor teams on resolution of
Coordinates and implements patches in the production environment to
resolve systemic problems.
Provides feedback to and supports applications/features/products
under development. --Assists with the software update process for
existing applications, and rollouts of software releases.
Collaborates with project stakeholders to identify tool and
technical requirements to support Operations. Conducts analysis to
determine integration needs.
Works with Product Development team to determine if products,
features, and applications fit specification and technical
Researches, writes and edits documentation and technical
requirements, including product and feature designs, evaluation
test plans, test results, technical manuals and formal
recommendations and reports.
Demonstrates expert level knowledge of Internet Protocol (IP)
routing and switching fundamentals to include network topologies,
routing protocols, IP addressing, firewalls, Network Address
Translation (NAT), Quality of Service (QoS), Dynamic Host
Configuration Protocol (DHCP), Domain Name Service (DNS), Virtual
Private Networks (VPN), Virtual LAN (VLAN) architectures, High
Availability, Unified Threat Management, OSI layer 1-4 protocols
and technologies (TCP/UDP, Ethernet, WIFI, Broadband, etc.).
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for
how you do your job.
Own the customer experience - think and act in ways that put our
customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
Know your stuff - be enthusiastic learners, users and advocates of
our game-changing technology, products and services, especially our
digital tools and experiences.
Win as a team - make big things happen by working together and
being open to new ideas.
Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our
This information has been designed to indicate the general nature
and level of work performed by employees in this role. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to
compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary on our careers
site for more details.
Keywords: Comcast, Denver , Eng.2, ActiveCore Operations Engineer, Other , Englewood, Colorado
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