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Billing Specialist

Company: Comcast
Location: Englewood
Posted on: May 5, 2021

Job Description:

Job SummaryResponsible for supporting order management and customer billing. Manages customer account set up for billing in compliance with contract terms and conditions for accuracy, processing of orders in a timely and accurate method. Interfaces with multiple operational groups across the business unit and with outside clients to obtain and secure accurate data for billing and customer service requests. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.Job DescriptionCore Responsibilities

  • Process billing set-up for customers accurately and timely for invoice runs.
  • Adjust billing parameters as needed in case of contract changes.
  • Research and resolve customer disputes and complex customer escalations.
  • Accurately process sales tax, fees and other miscellaneous charges. Process, track and maintain account records accurately.
  • Communicate billing details to high level customer representatives.
  • Prepare billing reconciliations and root cause analysis.
  • Meet or exceed departmental key performance indicators.
  • Professionally interact and engage multiple operational groups across the company and outside clients.
  • Represent company in a professional and positive manner in all facets.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
    Employees at all levels are expected to:
    • Understand our Operating Principles; make them the guidelines for how you do your job.
    • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
    • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
    • Win as a team - make big things happen by working together and being open to new ideas.
    • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
    • Drive results and growth.
    • Respect and promote inclusion & diversity.
    • Do what's right for each other, our customers, investors and our communities.
      Disclaimer:
      • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
        Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationHigh School Diploma / GEDRelevant Work Experience2-5 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.

Keywords: Comcast, Denver , Billing Specialist, Other , Englewood, Colorado

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