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Community Success Coordinator, Industry Engagement

Company: Internet 2
Location: Denver
Posted on: May 5, 2021

Job Description:

We are seeking a Community Success Coordinator with the business, technical, and interpersonal skills to play a key role in Internet2's Industry Membership program. In this role, the Community Success Coordinator will have responsibilities for several aspects of the program, including engagement tracking, fulfillment of membership benefits, updating and reporting on data records, vetting membership inquiries, membership status and receivables tracking, and cultivating membership prospects. The Community Success Coordinator will serve also as the primary relationship coordinator for a defined set of the Internet2 Industry Members. In this role, the Community Success Coordinator, Industry Engagement will have the opportunity to engage and consult with some of the largest and most innovative technology companies in the U.S., as well many research and education institutions. This position will report to the Director, Industry Engagement.
Tracking engagements by Industry Members and generating engagement reports to facilitate recognition of highly engaged members and showcase member value.Participate in membership operations including updating data records, working with members to resolve payment issues, facilitating execution of contracts, generating reports, and analyzing business data.Assist in the logistics and execution of several recurring virtual (and eventually in-person) events specific to Internet2 Industry Members.As assigned, serve as the primary relationship manager for a subset of Industry Members.Assist in vetting new member inquiries and conducting selected initial conversations.Assist in researching existing members revenue levels to understand needed membership level increases.Help identify and cultivate prospective targets for membership.
QualificationsEducation Level and Degree Program/Relevant Majors: Bachelor's degree or equivalentComprehensive List of Experience, Skills and Certification Requirements:Ability to analyze, aggregate, and report on business data from diverse data sources.Experience working with industry and university stakeholders in an advanced technology environment.Demonstrated relationship management skills and the ability to build and grow connections with people of all types and backgrounds.Demonstrated ability to work effectively in a matrixed organization and leverage talent of cross-functional team members.Exceptional interpersonal, verbal, written communication and presentation skills.Ability to travel up to 25% (post pandemic)Internet2 has offices located in Ann Arbor, MI; Denver, CO; Washington, DC; and West Hartford, CT. all candidates are encouraged to apply.Internet2 is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: Internet 2, Denver , Community Success Coordinator, Industry Engagement, Other , Denver, Colorado

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