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Helpdesk Administrator

Company: Lakeshore Talent
Location: Denver
Posted on: May 4, 2021

Job Description:

Lakeshore Talent is seeking a Helpdesk Administrator for a hospitality company in downtown Denver. As the IT Helpdesk Administrator, you'll report to and partner with our Director of IT to help accomplish goals by providing Technology support to the team. Pay for this position is $25-30/hour.--In this role you will:

  • Provide excellent IT support to more than 550 employees
  • Own the helpdesk ticket queue, user administration, security, hardware management and any other IT related items
  • Troubleshoot MAC and Windows-based laptops, printers, basic LAN and WAN connections and mobile devices
  • Support the new hire onboarding process by preparing all IT systems; Build, upgrade and maintain workstations, for support of Tier I/II business applications
  • Maintain asset management across the organization
  • Partner with IT Director on IT initiatives
  • Perform installations and firmware upgrades on Client operating systems, docking stations, and VoIP hardware
  • Create and maintain departmental documentation and create KB's as necessary, system interdependencies, and end-user documentation--Qualifications:
    • 3+ years of well-rounded agnostic IT experience--
    • Experience with Applications like GSuite, Office365, Box, JumpCloud, Zoom, Microsoft OS, Mac OS, AWS, Salesforce, SAML--
    • Demonstrated experience managing a fleet of laptops and related peripherals
    • Demonstrated experience managing a large user base of 450+ employees
    • Experience with printers, conference rooms, phones and other hardware
    • A passion for technology and customer service
    • Strong understanding and implementation of data security programs that are PCI and industry compliant

Keywords: Lakeshore Talent, Denver , Helpdesk Administrator, Other , Denver, Colorado

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