Associate II - Cloud Infrastructure Services

Company: UST
Location: Denver
Posted on: May 4, 2021

Job Description:

Position Responsibilities: --- Staff desk during office hours (8:30 - 5:30). Hours may change to accommodate special company events --- Use Service-Now to accept, work, and resolve incidents --- Open incidents and requests in Service-Now --- Communicate with internal IT employees and end users in an effective and professional manner --- Be prepared to offer one on one training using already created training materials --- Install electronic equipment including but not limited to carrying equipment, installing equipment, and removing old equipment as well as trash --- Image laptops and desktops --- Assist with Video Conferencing setup, and troubleshooting --- Desk setups, end user desk moves, and removal of electronic equipment --- Strong organizational skills --- Track, maintain, and organize electronic equipment stock. This includes, but is not limited to laptops, monitors, cables, headsets, adapters, and printers. --- Exemplary customer service skills are mandatory, along with the ability to empathize with customers and their needs --- Must be able to move at a quick pace --- Must be able to prioritize several concurrent issues to address the most urgent first --- Direct end users to an internal IT support desk for any duties not described above Essential Skills & Experience: --- Requires a High School Diploma or three years' experience in Administration or related field and/or training. --- Advanced level skills with desktop, laptop and mobile device hardware, and video conferencing technologies --- Excellent customer service skills --- Ability to carry out specific oral and written instructions --- Meticulous attention to detail and accuracy --- Execute responsibilities with a sense of urgency and follow-through --- Positive, proactive work ethic and approach --- Proven ability to communicate effectively (oral and written) with customers, peers, management, contractors, and vendors --- Demonstrated abilities to prioritize and manage multiple assignments in a fast-paced environment to meet deadlines with efficiency and accuracy --- Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation Nonessential Skills & Experience: --- Polycom Video Conferencing Equipment --- Lenovo Hardware Experience --- HP Hardware Experience --- Apple Mobile Device Experience

Keywords: UST, Denver , Associate II - Cloud Infrastructure Services, Other , Denver, Colorado