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Supplier Engagement Strategist

Company: Enverus
Location: Denver
Posted on: May 4, 2021

Job Description:

Customer Service RepresentativeWhy YOU want this positionEnverus delivers business-critical insights to the global energy industry through a state-of-the-art SaaS platform built on industry-leading data and energy analytics. Our solutions deliver value across the entire energy value chain, empowering customers to be more agile, efficient, and competitive. The range of energy industry participants we serve includes exploration and production (E&P) companies and related businesses such as oilfield services, midstream, capital markets, power generators and utilities, energy traders, and downstream commercial & industrial energy consumers.Manages new onboarding queue and ensures client requests are addressed appropriately. Onboarding process includes analyzing client requirements, developing, and managing configuration strategy, ensuring correct setup, training, and support for clients. Defines and executes on onboarding activity to increase client's electronic percentages and other related activities. Creates and executes the supplier strategy for new clients. Responsible for training clients on onboarding related activities, enablement's and occasionally answering Tier 1 support questions.Performance Objectives* Manages new supplier onboarding via email, phone, and web-based tools* Manages the supplier strategy for clients before and after Go Live.* Completes supplier analysis to identify onboarding opportunity and increase client's electronic percentages* Manages configurations and setups in relevant Enverus applications* Updates and reports both internally and externally on supplier strategy including onboarding progress* Meets with clients on a consistent basis to drive supplier onboarding/enablement (on the phone or in person as needed)* Engages and follow-up on defined/targeted clients* Provides onboarding related trainings* Provides Tier I phone and email technical expertise on applications* Tracks supplier strategy and onboarding tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis* Provides quality and timely responses/actions onboarding activities* Provides quality data entry in OpenInvoice and other required Enverus applications* Works with the Client Services Team to understand the business and configuration requirements of the application for each client* Works with Development Team, as needed, to resolve issues* Responsible for managing workload and communicating any backups as needed* Provides ongoing feedback to the Supplier Engagement team manager on ways to improve client onboarding success* Performs other activities as requested. Travel as required to fulfill duties of this job description. Other regular travel will include conferences and meetings as requested.Competitive Candidate Profile* 3+ year related in service delivery, accounting/finance, or IT experience* 2+ years Customer Service experience* Moderate to high degree of OpenInvoice or related industry application* Proficiency required in PC applications for project management, word processing, spreadsheets, and presentations* Knowledge of SAAS and internet-based software* Proficient Excel skills* Excellent communication skills and proven track record of customer satisfaction* Proven/demonstrated track record of consistent delivery on timely and effective client service* Active contributor to process development and improvement discussions* Proven ability to lead difficult client discussions effectively as single point of contact* Proven ability to manage multiple and complex tasks and deliver the needed results in high pressure situations* Demonstrates excellent verbal and written communication skills* Strong organizational skills, set priorities and meets deadlines* Ability to learn new skills with little guidance to meet client needs* Proven ability to train and engage clients in training setting* Able to thrive and collaborate in a team environment* Previous training experience: Proven ability to train and engage clients in training settings* High school degree or equivalent, college degree preferred

Keywords: Enverus, Denver , Supplier Engagement Strategist, Other , Denver, Colorado

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