Front Desk Agent - Year Round
Company: Steamboat Ski & Resort Corp.
Location: Winter Park
Posted on: May 3, 2021
WINTER PARK RESORT OVERVIEW:
Who We Are: At just 67 miles away, Winter Park is the closest major
mountain destination to Denver. Don't be fooled by our convenient
location, though... you'll feel remotely tucked away in our
high-country corner of the Rockies. With easy access to 765,000
acres of public land, Winter Park is home to endless adventures and
an unparalleled and unfiltered Colorado experience. Whether you are
fulfilling a lifelong dream to work at a ski resort or you are just
wanting a change of scene, we have great jobs and an awesome
experience waiting for you!
Who We Are Looking For: Winter Park Resort is a place for mountain
lovers, adventure seekers, and outdoor explorers. A place to chase
new experiences, marvel at the unexpected, and discover the
adventure that will keep you coming back for more. Whether you are
looking to have your first taste of a winter season in the Rockies
or to build a long-term career, we have something for everyone. We
work to play... Are you in?
Perks & Benefits: There's more than a free season pass waiting for
you! You don't just get a job at Winter Park, you get an experience
and a lifestyle. As a member of our team, you'll enjoy a variety of
perks and benefits that are available to our year-round and
seasonal employees. Some examples include:
+ Free season pass to Winter Park Season and free access to all
fifteen Alterra Resorts throughout North America.
+ Discounted tickets for your friends & family
+ Medical, dental, vision, life, AD&D, short term & long-term
disability insurance, EAP, HSAs, FSAs for eligible employees
+ 401(k) plan with generous company match for all employees
+ Paid parental leave of up to 6 weeks for eligible employees
+ Generous food & beverage and retail discounts,
+ Onsite employee childcare based on availability, discounted
equipment rentals and plenty of opportunities for growth,
advancement & year-round employment! Don't worry the uniforms are
This individual plays a critical role in the Winter Park Resort
Lodging Division's Front Desk operation. The Agent is the face of
the Lodging Division for guests and resort staff during the daytime
Key responsibilities include maintaining the Front Desk operation
during day-time hours; responding to all guest service requests and
performing check-in and check-outs.
This position will follow all Winter Park policies and procedures,
all applicable laws (federal, state, and local), and all health and
+ Responsible for maintaining the Front Desk operation which is the
go-to location for lodging guests requiring assistance. Includes
providing exemplary guest service skills during guest
check-in/check-out; answering all incoming phone calls; answering
all text requests, responding to guest service requests as
+ Uses the HotSOS work order system to log all owner/guest requests
received and completed or to dispatch appropriate team members.
+ Uses Zingle to communicate with owner/guest regarding
housekeeping and maintenance requests.
+ Strives to know all the answers or knows where to find them.
+ Responsible for following all established Front Desk procedures
while continuously seeking new ways to improve the current process
and think outside of the box.
+ Develops a detailed knowledge of reservations policies, room
locations, types and configurations, and cancellation policies.
+ Communicate with housekeeping regarding special requests, early
check-ins, and room moves.
+ Organizes transportation: scheduling, Amtrak requests and acts as
a liaison between guests and drivers.
+ Reconciles petty cash/change box daily.
+ Stays current with lodging, general resort and local area
information to be able to provide accurate information and/or
assistance in response to owner and guest requests.
+ Answers incoming calls (internal and external) in a courteous,
professional and expeditious manner.
+ Follows all established uniform and appearance policies.
EDUCATION & EXPERIENCE REQUIREMENTS:
+ High School Diploma or GED required. Higher education
+ CPR/AED certification preferred (training will be provided).
+ Minimum of one year working in the hotel, lodging, resort or
hospitality industries (in a guest service, front desk or
accounting function) or call center environment
+ Experience using Springer-Miller System (SMS) preferred.
+ Experience using HotSOS preferred.
Qualifications and Skills:
+ Must possess exemplary organizational skills.
+ Demonstrable working knowledge Microsoft Office (including Word
and Excel) required.
+ Valid Colorado Driver's License and clean motor vehicle record
+ Strong interpersonal and communications skills required.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
This position may be required to work evenings, weekends and
+ Able to lift, carry, or otherwise move and position a minimum of
20 pounds on an occasional basis.
+ Manual dexterity to operate a computer and other common office
equipment on a constant basis.
+ Auditory and visual acuity to operate computers, phones, mobile
devices and basic office equipment on a constant basis.
+ Ability to work for extended periods of time standing, bending,
reaching, and speaking on a constant basis.
+ Ability to work for extended periods of time walking, kneeling,
pushing and pulling on an occasional basis.
+ Talking and hearing occur continuously in the process of
communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily - reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions.
The base hourly pay range below represents the low and high end of
Winter Park Resorts hourly pay range for this position. Actual pay
will vary and may be above or below the range based on various
factors including but not limited to experience, education,
training, location, merit system, quantity or quality of
production, responsibilities, and regular and/or necessary travel.
The range listed is just one component of Winter Park Resorts total
compensation package for employees. Other rewards may include many
hourly pay: $13.67-18.49 per hour
OTHER DUTIES AS ASSIGNED:
This position description is an overview of the scope of
responsibilities for the role described above. With the evolution
of Winter Park Resort, the responsibilities of this position may
change as may the dates associated with many of the tasks. During
these times of change, this position requires the flexibility and
willingness to accept new responsibilities and potentially transfer
others. It will also be the responsibility of any employee of
Winter Park Resort to be a positive influence on the transformation
of the resort and its associated lines of business.
AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is
dedicated to the principles of equal employment opportunity in any
term, condition, or privilege of employment. We do not discriminate
against applicants or employees on the basis of age, race, sex,
color, religion, national origin, disability, sexual orientation,
gender identity, veteran status, or any other status protected by
state or local law. Winter Park Resort will make reasonable
accommodation for qualified individuals with known disabilities
unless doing so would result in an undue hardship to Winter Park
Resort. This policy governs all aspects of employment, including
selection, job assignment, compensation, discipline, termination,
and access to benefits and training. This job description in no way
states or implies that these are the only duties to be performed in
this position. I understand that this document does not create an
employment contract, implied or otherwise, other than an "at will"
Keywords: Steamboat Ski & Resort Corp., Denver , Front Desk Agent - Year Round, Other , Winter Park, Colorado
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