At EY, you'll have the chance to build a career as unique as you
are, with the global scale, support, inclusive culture and
technology to become the best version of you. And we're counting on
your unique voice and perspective to help EY become even better,
too. Join us and build an exceptional experience for yourself and a
better working world for all.
Our Business Development function brings together business,
sector and account knowledge along with EY competencies and
solutions to meet unique client needs. The Business Development
Organization shapes and drives an integrated growth strategy across
EY's largest accounts, industry sectors, solutions and services,
while demonstrating and achieving market leadership through a
client centric culture.
In this role as Business Development Client Success Leader,
you'll be responsible for the promotion and overall management of
the Global Client Experience (CX) program within the Region
including defining and maintaining the culture and integrity of the
program. You'll rely heavily on influencing skills to coordinate
the Region's efforts to gather client expectations and feedback
that will help EY deliver Exceptional Client Service. Working with
Region leadership, you'll enable the systematic measurement of the
clients' perception of the quality of our services and our
effectiveness in exceeding expectations. You'll have a unique
opportunity to interview top executives (C-suite) at our clients
and then provide insightful feedback to the EY account leaders.
Your observations, insights and recommendations pave the way to
increase quality, deepen relationships and grow the business.
Your key responsibilities
- Create and define CX strategy, focus and direction for the
Region and validate it with leadership. Review and identify
resource needs to accomplish Region CX goals and monitor
- Liaise with Global and Area CX leadership and teams to ensure
global consistency of approach and to maximize learning within
- Proactively collaborate with account teams and Region
leadership to identify the Regions CX program's target clients
- Support development of individual accounts' CX strategy,
including determining appropriate resources and securing their
- Serve as primary/secondary Interviewer with client executives
and audit committee members of the Region's G360s (primary
accounts) and focus core accounts resulting in objective reviews of
clients' assessment of our service quality.
- Discuss interview results with and make recommendations to
account teams and ensure follow-up on action plans to fully address
- Identify risks and escalate issues to region leadership to
facilitate client retention.
- Analyze Region-wide results and identify service quality trends
and insights; produce quantitative and
qualitative reports with actionable recommendations
- Build and execute a communications plan for CX activities and
achievements including best practice and case studies.
- Implement the CX training program and coordinate the
facilitation of training for all EY professionals and new CX hires
involved in the program.
- Provide coaching to the Region CX team.
Skills and attributes for success
To achieve this, you'll use influencing skills, to sustain the
Region's efforts to maintain and support our service quality.
You'll work with the Region leadership team, to systematically
measure the clients' perception of the quality of our services, and
our effectiveness in meeting expectations. In this role, you will
make decisions and overcome obstacles in consultation with Region
leaders and account resources.
You'll need to thrive in a matrixed organization, balancing the
needs of the client against business initiatives and goals.
Possessing natural coaching skills, you'll inspire others with your
actions in the market. You'll be a trusted advisor to the Region
leadership and account teams, acting in a consultative manner.
To qualify for the role, you must have
- 10-12+ years of business development experience in professional
services or solution sales
- Strong executive presence - ability to interact with all levels
of management (including CEO/CFOs)
- Demonstrated business acumen and understanding of external
- Ability to react quickly and effectively to internal change and
communicate throughout team
- Work effectively with Region Markets and Service Line
leadership, Account leadership and Business Development
- Strong interviewing skills and an ability to formulate
secondary questions to probe for robust feedback from clients
- Strong influencing skills
- Excellent written and verbal communication skills
- Strong knowledge EY's services and of professional services
client satisfaction trends and insights
- Ability to complete multiple tasks in a fast-paced
Ideally, you'll also have
- An advanced degree or MBA
- Strong coaching and mentoring skills
- Ability to travel
What we look for
Our successful Business Development Executives deliver
exceptional client service by proactively originating new business,
sharing ideas and bringing innovation to your clients.
Additionally, you'll be digitally connected across your clients'
full ecosystem while collaborating to find or build the right
solution tailored to the business needs while challenging their
thinking with distinct points of view.
What working at EY offers
We offer a competitive compensation package where you'll be
rewarded based on your performance and recognized for the value you
bring to our business. In addition, our Total Rewards package
includes medical and dental coverage, both pension and 401(k)
plans, a flexible vacation policy, 19 observed holidays, and a
range of programs and benefits designed to support your physical,
financial and social well-being.
As a global leader in assurance, tax, transaction and consulting
services, we hire and develop the most passionate people in their
field to help build a better working world. This starts with a
culture that believes in giving you the training, opportunities and
creative freedom to make things better. So that whenever you join,
however long you stay, the exceptional EY experience lasts a
If you can confidently demonstrate that you meet the criteria
above, please contact us as soon as possible.
Join us in building a better working world. Apply now.
EY provides equal employment opportunities to applicants and
employees without regard to race, color, religion, age, sex, sexual
orientation, gender identity/expression, national origin, protected
veteran status, disability status, or any other legally protected
basis, in accordance with applicable law.