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Customer Support Representative- Englewood, CO (United Rotorcraft)

Company: Air Methods'
Location: Englewood
Posted on: May 3, 2021

Job Description:

Job SummaryEnsure appropriate documents are filed and scanned in the project file, releasing approved documents for each order and quote. Collect, maintain and provide customer satisfaction feedback in a database, providing reports to the divisions.Essential Functions and Responsibilities include the following:Maintain a strong relationship and open line of communication with customers. Serve as the customers' primary point of contact for spare parts, kits, repairs, product returns, and post-delivery services. In response to customer purchase inquiries, research product configuration variables and requirements, explain the proposed solution to the customer as needed, determine product pricing, and generate the quotation. Requires ability to interpret technical and financial data.Convert quotes to customer orders, track the orders to completion and shipping, and generate invoices.Exercise discretion and diligence for financial obligations related to generating quotations, customer orders, and cooperating with Accounting for resolution of invoice issues.Process warranty claims or AOG orders with the required sense of urgency and in line with company's written work instructions.Coordinate logistics in collaboration with operations and supply chain to resolve issues and ensure optimal product or service delivery to customers.Track customer orders to completion, maintain status reports, and present status to customers and management.Collect and maintain database of customer satisfaction feedback; develop and report to rest of division customer satisfaction information.Other Duties as assigned.Additional Job RequirementsRegular scheduled attendanceIndicate the percentage of time spent traveling - 0%Subject to applicable laws and Air Method's policies, regular attendance is an essential function of the position. All employees must follow Air Methods' employment practices and policies.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.QualificationsTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.Education & Experience High school diploma or general education degree (GED); and five or more years' Customer Support experience and/or training; or equivalent combination of education and experience. Bachelor's degree (BS/BA) in related technical or business discipline from four-year college or university preferred Previous experience in the aerospace/aviation/helicopter industry, with consideration given for Defense Contracting experience in aviation or aerospace. Previous experience in aircraft modifications, MRO, aerial operations and/or product manufacturing, with a demonstrated technical understanding of key product features and overall segment dynamics.Skills Ability to be a cross-functional team player Advanced customer service and phone skills Excellent interpersonal and communications skills Results driven with a strong focus on problem solving and service Excellent conflict management skills Dependable and self-motivatedComputer Skills Proficient with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook and ProjectCertificates, Licenses, Registrations NoneSalaryHiring Salary Range: $55,625.00- $69,575.00Bonus/Commission Eligible: NoBenefits: Air Methods provides a comprehensive benefits package. We believe our benefits should be as diverse as our teammates. We offer competitive medical, dental and vision coverage along with voluntary accident, hospitalization and critical illness coverage, short and long term disability, life and AD&D, time off programs, pretax and Roth 401(k) with a generous company match, tuition reimbursement, profession training and certifications, dependent care support, EAP and concierge services to name just some of what we have to offer.Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Air Methods', Denver , Customer Support Representative- Englewood, CO (United Rotorcraft), Other , Englewood, Colorado

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