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Member Services Specialist

Company: Childrens Museum of Denver Inc
Location: Denver
Posted on: May 3, 2021

Job Description:

At the Children's Museum of Denver at Marsico Campus, we believe in kid-powered learning. We work hard every day to create extraordinary experiences that champion the wonder and joy of childhood. To accomplish this mission, we bring together a dynamic team of talented individuals whose passions range from exhibit design to the culinary arts, from developing engaging educational programs to offering only the best in customer service. If you like to work hard and play hard, we want to hear from you! We offer a comprehensive benefits package, competitive wages and a supportive, rewarding and FUN work environment. The Children's Museum has an opening for a Membership Services Specialist that will work with the Senior Manager of Membership Services to provide support, customer service, communication and direction to guests and members about the Museum and membership program. Position: Membership Services Specialist FLSA Status: Non-exemptSchedule: Full time, Tuesday-Saturday Rate: $15.77/hrOpen: April 6, 2021 Close: Open until filled Responsibilities and Essential Functions Provide exceptional customer service for all Museum and membership-related inquiries and concerns Coordinate and support all membership and gift certificate sales and fulfillment Assist with sales, communication and implementation for the Combo Membership Program with our partner organization Responsible for staffing, coordination, communication, implementation and facilitation of all members-only events Maintain accurate member records thru data entry, updates and corrections in the Museum-wide database, Altru Provide membership trainings for Guest Services team members, as needed Provide direction and ongoing training to volunteers and interns on membership and data entry projects Organize and implement digital member communications Provide operational support to the Guest Services team for membership sales, member issues and event check-in Track and evaluate supply and material inventory and work with vendors to place orders Other duties as assignedRequirementsMinimum 2 years customer service, membership or sales experience preferredKnowledge and understanding of museums and/or non-profits preferredExcellent time management, communication, customer service and problem solving skillsExperience with Microsoft Word, Excel and OutlookExperience with membership database, Altru, preferredAccurate data entry and typing skillsFluent English proficiency, verbal and written; Spanish language proficiency is a plus Ability to work some early mornings and evenings, as needed, and special events outside of typical schedule Abide by all Museum policies and proceduresAble to balance multiple assignments successfullyDemonstrated leadership experience; excellent interpersonal skills with co-workers and the public

Keywords: Childrens Museum of Denver Inc, Denver , Member Services Specialist, Other , Denver, Colorado

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