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Analyst

Company: Comcast
Location: Denver
Posted on: May 3, 2021

Job Description:

Job Summary

Responsible for formulating and defining systems and objectives through research and an understanding of applicable business systems. Assures the effectiveness, accuracy and deployment of those systems. Works with moderate guidance in own area of knowledge.

Job Description

Comcast Technology Solutions' purpose is to be the most valued partner to those leading the future of media and technology. Leveraging the most complete portfolio of capabilities, unmatched expertise, and Comcast's unrivaled infrastructure, we help customers thrive in a rapidly evolving multi-platform world by powering extraordinary experiences to every screen. If you share a passion for contributing your talents to empowered teams, possess an entrepreneurial spirit, and are driven by imagination and possibilities, we want to develop and grow your career at Comcast Technology Solutions.

This is an exciting role for someone who enjoys defining and communicating user needs! This role will be charged with maintaining the data integrity of the Salesforce.com database. What does this entail? Defining and communicating internal and external customer needs, objectives, and more.

Have experience with another CRM? Excellent! Salesforce experience is a plus, but not required for this role.

Core Responsibilities

+ Analyzes business and user data-related needs, documenting requirements and leading data-related projects.

+ Prepares detailed functional specifications from which programs will be written.

+ Conducts studies pertaining to the development of new information systems to meet current and projected business needs.

+ Supports in the preparation of project-phase plans, implementation schedules, and cost-benefit estimates.

+ Supports in the monitoring of implementation progress for compliance with budget and time constraints.

+ Ensures data quality and integrity across data-specific application implementations.

+ Responsible for manual and mass data editing, updating, and generation.

+ Troubleshoots user, and inter-department requests for data-related corrections, updates, and analytics tools.

+ Communicates regularly with system users. Responsible for outward communication channels to user base including release notes, user testing, and training.

+ Functions as a liaison between the client, community, and internal IT and/or external software vendors to develop system solutions to processing systems or business problems and to resolve data discrepancies.

+ Manages SFDC support inbox and delegates requests.

+ Consistent exercise of independent judgment and discretion in matters of significance.

+ Other duties and responsibilities as assigned.

+ Salesforce.com experience is a plus but not required.

About Our Team:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

+ Medical and Dental

+ 401(k) Savings Plan

+ Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet, as well as deeply discounted phone services and other features.

+ Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/life-at-comcast/benefits.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Employees at all levels are expected to:

+ Understand our Operating Principles; make them the guidelines for how you do your job.

+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

+ Win as a team - make big things happen by working together and being open to new ideas.

+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

+ Drive results and growth.

+ Respect and promote inclusion & diversity.

+ Do what's right for each other, our customers, investors and our communities.

Disclaimer:

+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

+ This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Education

Bachelor's Degree

Relevant Work Experience

2-5 Years

Salary:

Pay Range: $56,379.53 - $84,569.30

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Keywords: Comcast, Denver , Analyst, Other , Denver, Colorado

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