Responsible for formulating and defining systems and objectives
through research and an understanding of applicable business
systems. Assures the effectiveness, accuracy and deployment of
those systems. Works with moderate guidance in own area of
Comcast Technology Solutions' purpose is to be the most valued
partner to those leading the future of media and technology.
Leveraging the most complete portfolio of capabilities, unmatched
expertise, and Comcast's unrivaled infrastructure, we help
customers thrive in a rapidly evolving multi-platform world by
powering extraordinary experiences to every screen. If you share a
passion for contributing your talents to empowered teams, possess
an entrepreneurial spirit, and are driven by imagination and
possibilities, we want to develop and grow your career at Comcast
This is an exciting role for someone who enjoys defining and
communicating user needs! This role will be charged with
maintaining the data integrity of the Salesforce.com database. What
does this entail? Defining and communicating internal and external
customer needs, objectives, and more.
Have experience with another CRM? Excellent! Salesforce
experience is a plus, but not required for this role.
+ Analyzes business and user data-related needs, documenting
requirements and leading data-related projects.
+ Prepares detailed functional specifications from which
programs will be written.
+ Conducts studies pertaining to the development of new
information systems to meet current and projected business
+ Supports in the preparation of project-phase plans,
implementation schedules, and cost-benefit estimates.
+ Supports in the monitoring of implementation progress for
compliance with budget and time constraints.
+ Ensures data quality and integrity across data-specific
+ Responsible for manual and mass data editing, updating, and
+ Troubleshoots user, and inter-department requests for
data-related corrections, updates, and analytics tools.
+ Communicates regularly with system users. Responsible for
outward communication channels to user base including release
notes, user testing, and training.
+ Functions as a liaison between the client, community, and
internal IT and/or external software vendors to develop system
solutions to processing systems or business problems and to resolve
+ Manages SFDC support inbox and delegates requests.
+ Consistent exercise of independent judgment and discretion in
matters of significance.
+ Other duties and responsibilities as assigned.
+ Salesforce.com experience is a plus but not required.
About Our Team:
We are determined to create an environment where our employees
feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make
available to our US-based employees:
+ Medical and Dental
+ 401(k) Savings Plan
+ Courtesy Services - We offer all of our full-time employees in
serviceable areas free digital TV and internet, as well as deeply
discounted phone services and other features.
+ Discount tickets for Universal Resorts, including theme park
tickets and onsite hotel rooms.
Learn more at
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us to request accommodation.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Employees at all levels are expected to:
+ Understand our Operating Principles; make them the guidelines
for how you do your job.
+ Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
+ Know your stuff - be enthusiastic learners, users and
advocates of our game-changing technology, products and services,
especially our digital tools and experiences.
+ Win as a team - make big things happen by working together and
being open to new ideas.
+ Be an active part of the Net Promoter System - a way of
working that brings more employee and customer feedback into the
company - by joining huddles, making call backs and helping us
elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Respect and promote inclusion & diversity.
+ Do what's right for each other, our customers, investors and
+ This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications.
+ This position is ineligible for visa sponsorship. To be
considered for this role, you must be legally authorized to work in
the United States and not require sponsorship for employment now or
in the future.
Relevant Work Experience
Pay Range: $56,379.53 - $84,569.30
Comcast intends to offer the selected candidate base pay within
this range, dependent on job-related, non-discriminatory factors
such as experience.
Base pay is one part of the Total Rewards that Comcast provides
to compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary
(https://jobs.comcast.com/life-at-comcast/benefits) on our careers
site for more details.